Senior Associate

3 weeks ago


Bengaluru, Karnataka, India Tesco Hindustan Service Cente Full time
Job Description

Job Description

Plays an instrumental role in improving the resolution to supplier/partner queries within agreed SLA by identifying pattern in the queries and performing RCA to provide permanent solution for issues & improve customer experience
.Resolving supplier payment and invoicing queries in a timely manner & have attention to detail to identify issues
.Ensure that the query/ issue is understood accurately the first time round and therefore, resolution should be accurate and address the query / issue adequately
.To do a quality check on tickets resolved and the responses given to queries by team members
.Accountable to identify high risk suppliers based on number of queries raised with helpdesk understand process gaps and provide solutions with better controls
.Confirm balance with suppliers periodically to ensure both Tesco and Supplier accounts are reconciled. Find opportunities for improving controls, recognising financial benefits
.Support Lead to handle volume of queries & workload distribution within the team
.Highlight areas where there are control gaps & work through to build strong controls while detailing the same
.Look at ways to improve supplier satisfaction scores
.Should be pro- active and resilient in order to work with all the various teams involved in resolving the queries
. To be able to build various management reports through various data bases to summarize the problem
.Responsible for completing tasks and transactions within agreed metrics
. Following our Business Code of Conduct and always acting with integrity and due diligence

Qualifications

. Preferred experience in P2P/ C2C/ R2R processes
. Preferred knowledge of P2P/ C2C/ R2R processes
. Preferred Hands-on experience on ticketing tools, preferably Zendesk or Talisma
. Ability to highlight any issues or areas of improvement in the process
. Experience working on any ERP, preferably Oracle.
. Interpersonal and presentation skills.
. Advanced MS Office - Excel and Word
. Basic Power Point
. Eye - to - Detail
. Speed and Accuracy
. Planning and Organising

Additional Information

Hiring Manager:Praveen S
Application Last Date: 01-February-2025

Important Notice:

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [Confidential Information]
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