Kiosk Owner

Job Title: Kiosk Head Department: Retail / Operations Location: Gurugram Reporting To: Operations Manager / Business Head Job Overview: The Kiosk Head will be responsible for overseeing the day-to-day operations of the kiosk, driving sales, maintaining brand standards, managing staff, ensuring excellent customer service, and achieving business targets. Key Responsibilities: - Manage overall kiosk operations including sales, inventory, and staff. - - Identify potential locations for kiosks (primarily in malls) and establish/maintain contacts with mall authorities for kiosk setup and coordination. - - Ensure smooth daily functioning, cleanliness, and presentation of the kiosk. - - Drive sales to meet and exceed monthly targets. - - Train, motivate, and supervise kiosk staff for efficient performance. - - Monitor stock levels and coordinate with the warehouse or supply team for replenishment. - - Handle customer queries and resolve complaints professionally. - - Maintain accurate sales reports, cash handling, and daily reconciliations. - - Ensure brand visual merchandising and display standards are met. - - Coordinate with management for marketing activities, promotions, and events. - - Ensure adherence to company policies and operational guidelines. - Requirements: - Bachelor’s degree in Business, Retail Management, or related field (preferred). - - 4 - 6 years of experience in retail operations or kiosk/store management. - - Strong leadership, communication, and problem-solving skills. - - Sales-driven mindset with attention to detail and customer satisfaction. - - Proficient in POS systems, MS Office, and basic reporting. - - Flexible with shifts and weekend operations. - Key Skills: Sales Management | Team Leadership | Customer Service | Inventory Control | Retail Operations | Location Identification | Mall Coordination | Communication | Problem Solving | Reporting