Service Engineer in Pune, Chennai

4 days ago

Chennai India Bharati Robotic Services Full time

Job Description As a field service engineer at our robotics company, you will play a vital role in delivering exceptional technical support and services to our customers. You will be responsible for installing, maintaining, and repairing our robotic systems, ensuring they operate at peak performance. Your expertise and customer-centric approach will contribute to the success of our cutting-edge robotics solutions. Key Responsibilities - Installation and setup: Install and configure robotic systems at customer sites according to specifications. Collaborate with customers to understand their requirements and tailor installations to their needs - Maintenance and repairs: Perform routine maintenance tasks to ensure optimal functionality of robotic systems. Diagnose and troubleshoot issues, identify faulty components, and implement repairs promptly. Collaborate with remote technical teams for complex problem-solving - Testing and calibration: Conduct rigorous testing and calibration of robotic systems to meet performance standards. Fine-tune parameters to optimize system efficiency and accuracy - Customer support: Provide exceptional customer service by addressing inquiries, concerns, and technical queries. Train customers on proper operation, maintenance, and basic troubleshooting of robotic systems - Documentation: Maintain effective documentation of service reports, maintenance procedures, and technical documentation - Product knowledge: Stay up-to-date with advancements in robotics technology and our product offerings. Attend training sessions and workshops to enhance expertise - Remote support: Assist customers remotely by guiding them through troubleshooting procedures and offering solutions - Safety and compliance: Adhere to safety protocols when working with robotic systems, including risk assessment and proper use of personal protective equipment - Reporting: Provide feedback to internal teams regarding common issues, potential improvements, and customer feedback - Travel: Travel to customer locations for installations, maintenance, and repairs as required About Company: We create robots for people and want to be a customer-focused, globally leading company in robotics products, solutions, and services in all chosen areas of human society, through quality, technology, and innovation. We believe the adoption of robotics will restructure the sectors and economy to create more quality jobs and increase efficiency in processes all around. Robotics will bring more harmony. Comprising of an energetic, enthusiastic, and creative team, BRS has expanded within a short span of time in Pune. Bharati Robotic Systems is currently registered in Hong Kong and is funded by SINE, IIT Bombay. The company has also been successful in getting tech-giant support for technology integration and adaptation and plans to introduce products in the global market too.

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