Customer Service Specialist

4 weeks ago

Bengaluru India Recro Full time

Job Description Job Title: Customer Success / Support Specialist EdTech Location: Hybrid (3 days from office) Work Schedule: - Shift Timings: 2 PM 11 PM or 6 PM 3 AM (Two-way cab provided) - 5 days working, 2 consecutive offs - Additional Shift Allowance: 750/day Key Responsibilities - Manage customer interactions via calls, emails, and virtual meetings with US-based clients. - Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions. - Handle customer success, consultation, and technical support requests effectively. - Document issues, track progress, and ensure timely resolution. - Collaborate with internal teams to improve product adoption and customer experience. - Provide feedback to product/engineering teams based on customer insights. Must-Have Skills & Experience - Education / EdTech industry experience (Priority 1). - Customer Success / Consultation experience with US clients (Priority 2). - Technical Support / Customer Support experience (Priority 3). - Excellent communication skills (written and verbal). - Ability to work in evening/late-night shifts (supporting US time zones).

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