Business Consulting-technical Operations Manager

Req ID 345390 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Business Consulting-Technical Operations Manager to join our team in Pune Mah r shtra IN-MH India IN We are seeking an experienced Technical Operations Manager to lead and oversee the management reliability and scalability of our IT infrastructure and cloud environments The ideal candidate will be responsible for ensuring high availability performance and security of enterprise systems while driving operational excellence across on-premises and cloud platforms This role requires a strong background in infrastructure management cloud technologies AWS Azure or GCP and IT operations leadership with a focus on automation monitoring and service delivery Key Responsibilities Infrastructure Cloud Operations Manage and optimize IT infrastructure including servers networks storage and virtualization environments Oversee the design deployment and maintenance of cloud infrastructure AWS Azure or GCP Ensure high availability scalability and disaster recovery capabilities for critical systems Drive cloud migration and modernization initiatives including hybrid or multi-cloud strategies Implement and maintain infrastructure as code IaC using tools such as Terraform Ansible or CloudFormation Technical Operations Service Management Oversee day-to-day IT operations ensuring service uptime incident response and performance optimization Manage monitoring and alerting systems to proactively identify and resolve issues Develop and enforce operational policies SOPs and SLAs Lead incident change and problem management processes in alignment with ITIL best practices Ensure security compliance patch management and system audits across infrastructure Team Leadership Collaboration Lead and mentor a team of system administrators cloud engineers and network specialists Collaborate with DevOps Security and Application teams to ensure smooth delivery and operations Drive continuous improvement in operations through automation standardization and performance tuning Manage vendor relationships service contracts and licensing agreements Strategy Planning Develop and execute the technical operations roadmap aligned with business and technology goals Contribute to budget planning cost optimization and capacity management for IT resources Evaluate and recommend new tools technologies and frameworks to enhance infrastructure efficiency Required Qualifications Bachelor s degree in Computer Science Information Technology or related field Master s preferred 7-12 years of progressive experience in IT operations infrastructure or cloud management with at least 3 years in a leadership or managerial role Proven experience managing cloud infrastructure on AWS Azure or GCP Strong understanding of networking storage virtualization VMware Hyper-V and security concepts Hands-on experience with Infrastructure as Code automation and monitoring tools e g Terraform Ansible Nagios Prometheus Datadog Familiarity with DevOps practices CI CD pipelines and containerization Docker Kubernetes Excellent understanding of ITIL processes and service delivery management Strong troubleshooting problem-solving and communication skills Preferred Qualifications Certifications such as AWS Certified Solutions Architect Azure Administrator ITIL Foundation or PMP Experience with cybersecurity controls identity management AD Azure AD and compliance frameworks ISO 27001 SOC 2 Knowledge of disaster recovery backup and business continuity planning Experience managing hybrid infrastructure environments Key Competencies Strategic and analytical thinking Strong leadership and team management abilities Excellent stakeholder communication and vendor management skills Passion for operational excellence and continuous improvement About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified 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