Barista

2 weeks ago

Mumbai Maharashtra, India Hunger Inc Hospitality Full time

THE ROLE As a Barista at Bombay Sweet Shop you will play an essential role in providing a fantastic coffee experience to our customers You ll be responsible for brewing the perfect cup of coffee serving specialty beverages and sharing your passion for coffee with guests Your role will involve greeting customers offering recommendations and ensuring that every customer leaves with a smile This role will report to the Cafe Operations Manager and will be based across multiple locations in Mumbai WHO YOU ARE You are a friendly enthusiastic individual with a genuine love for coffee and exceptional customer service You have a positive approachable attitude and enjoy engaging with people Whether you re making a perfect espresso or educating customers on our unique in-house blends you take pride in delivering an unforgettable experience YOUR TEAM You ll be part of the Barista Team working closely with other team members to ensure smooth operations in a dynamic and vibrant cafe environment WHO YOU WILL REPORT TO You ll report directly to the Cafe Operations Manager collaborating with the broader cafe team to ensure the seamless running of day-to-day operations YOU WILL BE RESPONSIBLE FOR Coffee Preparation Prepare and serve coffee specialty beverages and other drinks according to customer preferences and company recipes Customer Service Greet customers provide product recommendations and share information about our in-house coffee blends Coffee Equipment Operate coffee equipment including espresso machines grinders and brewers while ensuring proper maintenance and cleanliness Sales Upsell additional items such as pastries or other beverages to enhance the customer experience POS Management Handle cash transactions operate the POS system accurately and ensure proper billing and payments Sanitation Cleanliness Maintain cleanliness and organization of the coffee station and service area Health Safety Follow food handling and sanitation guidelines to ensure health and safety standards are met Team Collaboration Work closely with other team members to ensure smooth operations and exceptional customer experiences SKILLS EXPERIENCE To excel in this role you ll need Minimum 2 years of experience as a Barista in a customer-facing environment A strong knowledge of coffee especially Indian coffees with a keen interest in global coffee trends Experience in using restaurant software POS checklists and inventory systems Fluency in English and Hindi for effective communication with customers and colleagues WHAT YOU LL GET Learning Opportunities Expand your coffee knowledge and skills in a dynamic coffee-centric environment Team Culture Be part of a vibrant and supportive team that values collaboration and excellence Growth Potential Join a company that s scaling new heights with multiple locations across Mumbai and beyond Recognition Contribute to the success of Bombay Sweet Shop a part of Hunger Inc s award-winning family of brands If you are passionate about coffee customer service and creating memorable experiences we d love to have you on our team

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