Quality Manager

Job Description

Job description

- Burns McDonnell India is seeking candidates for the role of Quality Assurance Manager in the Transmission Distribution (TD) industry. The Quality Assurance Manager is responsible for overseeing quality control, quality assurance and implementing quality management processes, also monitor and control the same to drive continuous improvement in all the project activities and coordinate with BMcD Quality Manager globally. The successful candidate will report directly to the GP manager and maintain the current quality system and enhance it further to establish a robust total quality management system which is also aligned with quality requirement from BMcD.

Key Responsibilities

- Manage the implementation of Burns McDonnells Corporate Quality Program including policies, standards, procedures, and best practices.
- Develop strategic plan related to quality in alignment with leadership goals.
- Responsible for tracking and recordkeeping the outcomes of the quality audits.
- Provide technical and industry competence with respect to quality concepts and quality programs.
- Support audit programs and serve as an auditor.
- Manage knowledge capture methodologies, including the Root Cause Analysis Corrective Action program.
- Review the quality management system and identify process enhancements based on review/audit findings to improve the overall quality of our services.

Manage quality-related training by:

- Conducting quality awareness training within the GP which includes refresher courses for existing employees as well as introductory courses for newly onboard employees.
- Conducting intermittent sessions to create awareness of the processes implemented to drive quality behaviors and how it helps to improve quality within the GP
- Training staff in any recent changes made to the quality process in a timely manner so that everyone is up to speed with these changes.
- Encouraging department teams to build organizational knowledge by utilization of Knowledge Capture Tool (KCT)
- Identifying and managing continual improvement initiatives
- Collaborating with business line managers and office managers to finalize the process of improvements and implementation within the team
- Establish measures that indicate performance of the organization againstthe requirements of the quality program.
- Report on the performance of the organization against the requirements of the quality program to leadership.
- Coordinate with the Corporate Quality department and others in quality roles throughout the organization.
- Advice on the use of QTS and/or other methods for recording quality reviews.
- Conduct internal process audits regularly and publish the findings by providing actionable feedback to help drive higher quality process compliance and ensure preparedness for ISO 9001 periodic surveillance/recertification audits.
- Perform quality assurance in the GP as accomplished by embracing the Q3 (Self-Check) and Q4 (independent check) process. The Quality Assurance Manager should monitor the consistency of Q3 and Q4 review process implementation on projects and tasks and report any gaps to the GP management.
- Conduct assessment of quality comments as categorized on Q4 reviews and identify the root cause.
- Once root cause is identified, suggest corrective action related to training or technical changes needed to implement and present it to the project team.
- Conduct Root Cause Analysis (RCA) for the deliverable with quality score 2or below with the project team.
- Conduct performance evaluation for selected staff, as applicable.
- Support diversity initiatives, as applicable.
- Coordinate with the BMcD TD Quality Assurance Director/Manager to align the quality management system between the offices. This will include but not limited to:
- Aligning with the corporate QMS and GP specific quality systems
- Setting priorities to get feedback on BMI delivered services.
- Collaborate on leveraging the BMcD experience.
- Performs other duties as assigned.

Qualifications

- Bachelors (or Masters) degree in any Engineering discipline from a recognized university
- 12 yearsof total experience in engineering or consulting organization
- Certifications/Diplomas from reputable institutes relevant to quality management functions as applied to engineering consultancy will be an added advantage.
- Collaborative work style and robust people skills for effective stakeholder management
- Self-driven and enthusiastic about quality management in engineering projects
- Well organized individual with good data management skills
- Strong written and verbal communication skills
- Good management skills a plus.

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