
Technical Support Engineer Jobs Opening in A Client of Freshersworld at GurgaonLess
3 weeks ago
Technical Support EngineerRole and Responsibilities:-Recognize and minimize client impact by using timely and appropriate escalation processes to engage other Support teams.Adhere to the first response and case update frequency SLA and continuously improve the response and resolution time to maintain high customer satisfaction. For Global, Elite Program will need to follow stricter SLAsRecord and document each step of the problem-solving effort including any interaction with the client.Sharing knowledge and expertise with the team and with the clients, such as writing technotes etc.Ensuring that an adequate amount of process is followed. If applicable, recommends and implements new or improvements to existing technical support tools, procedures, and processesUnderstanding, narrowing and defining the scope of clients' concerns in terms of stating the problem and understanding its scopeManaging client expectations and understanding the nature of the issue in terms of technical impact and pervasivenessUtilizing technical and negotiation skills and collaborating with L3 / Dev to prioritize and diagnose problems to resolution using problem determination/problem analysis skills.Make timely, accurate and complete updates in case information to document all activities relating to the clientsâ reported problems (including issue severity, business impact, troubleshooting actions taken and planned, testing performed and resulting outcomes, issue validation procedures and solutions givenCommunicating updates and action plans to customers or IBM representatives via the support portal, phone and email as per response guidelinesRequired Technical and Professional Expertise:-Experience with Big Data and Hadoop software stack: HDFS, Hive, HBase, Ambari and Cloudera Manager is preferred but not mandatory.Ability to multi-task in a fast-paced environment.Strong active listening skills and excellent written and oral communications skills.This role will require working a shifted work week, weekends and some public holidays as part of a global worldwide support teamRelevant experience as a DBA/Backend developer with strong knowledge of SQL engine, federation and query optimization.Experience working on Linux (and UNIX) operating systems in a server environment.Hands-on experience on deploying or supporting databases on Public Cloud (AWS, Azure, IBM, Google).Strong working knowledge of Container technologies/platforms (Docker, Kubernetes, Openshift).More information about this Technical Support Engineer JobPlease go through the below FAQs to get all answers related to the given Technical Support Engineer jobWhat are the job requirements to apply for this Technical Support Engineer job position? Ans: A candidate must have a minimum of fresher as an Technical Support Engineer What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: BE/B.Tech, ME/M.Tech What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Technical Support Engineer is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Technical Support Engineer position? Ans: There are immediate 1 job openings for Technical Support Engineer in our Organisation.Who is eligible to apply for this Technical Support Engineer job? Ans: The mentioned job is open to both Male and Female candidates.
BE/B.Tech, ME/M.Tech
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Gurgaon, India A Client of Freshersworld Full timeProject EngineerBasic Qualification :-A recognized bachelorâÂÂs /Master's degree in Engineering from an accredited college or university with working experiencePreferred Qualification :-Experience in Oil & Gas Projects including Petrochemicals and LNG facilities (Liquefaction/Regassification Unit).Experience in executing Large Infrastructure...
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Gurgaon, India A Client of Freshersworld Full timeJava DevOps EngineerGraduate in IT or Computers or Software developmentExperience in DevOps Engineering and developing, and deploying IT systems and applications in a large corporationFinancial Services industry knowledgeOutstanding written and verbal communication and partner managementResult-oriented, dedicated, hardworking who can work on their own...
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Gurgaon, India A Client of Freshersworld Full timeStructural Design EngineerEducational Qualifications:-B.E / B.Tech in Civil EngineeringM.E/M.Tech in Structural EngineeringJob Description:-• Ability to work independently and as a team player• Ability to learn quickly and adapt• Individual leadership: self-motivated, ownership, timeline commitment, discipline, etc.• Responsible for Structural...
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Gurgaon, India A Client of Freshersworld Full timeElectronic EngineerQualification :-BE/B.Tech, ME/M.Tech in ElectronicsResponsibilities :-Electronic engineering offers the chance to produce new innovations and developments in telecommunications, robotics, computing hardware, and power and electrical equipment.Knowledge of scripting (Python, Shell, Unix, MATLAB, etc.) for test automation and data...
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Gurgaon, India A Client of Freshersworld Full timeWordPress Developer Job Description:-To be a successful WordPress developer, you should have in-depth knowledge of front-end programming languages, a good eye for aesthetics, and strong content management skills. Ultimately, a top-class WordPress developer can create attractive, user-friendly websites that perfectly meet the design and functionality...
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Gurgaon, India A Client of Freshersworld Full timeSoftware EngineerRole And Responsibilities:-Developing and directing software system validation and testing methods.Directing our software programming initiativesOverseeing the development of documentation.Proven work experience as a maintenance engineer.Knowledge of EPA and OSHA guidelines.Ability to function in a high-pressure and demanding...
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Gurgaon, India A Client of Freshersworld Full timeDevops EngineerResponsibilities:-The DevOps engineer will be involved in various stages of each product's Switch to a New Technology.Collaborating with coworkers to conceptualize, develop, and release software.Conducting quality assurance to ensure that the software meets prescribedguidelines.Rolling out fixes and upgrades to software, as needed.Securing...
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Gurgaon, India A Client of Freshersworld Full timeSoftware Development EngineerQualification :- Bachelors/Masters in Computer Science EngineeringResponsibilities:-You will work with a team of engineers and develop awesome softwareBuild scalable, highly available and resilient applications by utilizing AWS technologies like ECS, EC2, RDS/DynamoDB/RedShift, Lambda etc.Develop technical solutions in tools such...
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Gurgaon, India Client of Freshersworld Full timeJunior Mechanical EngineerPlan and manage projects, and prepare material, cost, and timing estimates, reports, and design specifications for machinery and systems.Preparation and submittal of shop drawings and participating actively in the design and estimation of projects.Interpretation of As-Built Drawings and Process Drawings2D drafting make part &...
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Gurgaon, India A Client of Freshersworld Full timeApplication DeveloperResponsibilities:-Sound analytical skills and problem-solving skills are needed to manage multiple technical challenges simultaneously per each project assigned when neededConvert business and technical requirements into an appropriate technical solution and Implement features using Azure Data Factory, Databricks, and Azure Data Lake...