▷ Apply Now: It Monitoring Administrator

Business Unit Cubic Corporation Company Details When you join Cubic you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys and defense capabilities to help promote mission success and safety for those who serve their nation Led by our talented teams around the world Cubic is committed to solving global issues through innovation and service to our customers and partners We have a top-tier portfolio of businesses including Cubic Transportation Systems CTS and Cubic Defense CD Explore more on Cubic com Job Details Job Summary The IT Monitoring Administrator is responsible for ensuring the reliability and health of the Operational Support System OSS ensuring incidents and events are managed within agreed service level agreements SLAs and escalated appropriately In addition they will promote and contribute to continuous improvement initiatives and knowledge sharing with the team Essential Job Duties and Responsibilities Monitoring of the Microsoft System Centre suite Prometheus AppDynamics SolarWinds Orion Microsoft Azure platforms and AWS Good to have scripting skills bash shell PowerShell Oracle SQL queries Should know about configuring the Container API monitoring Maintain and upgrade existing monitoring systems as required Manage the incident and problem queues ensuring resolution within agreed SLAs Tune and improve the monitoring systems to allow for better incident management and problem resolution Maintain register of monitors and system design documentation Maintain IT documentation and work in accordance with internal procedures and industry best practices Contribute to knowledge base articles Assist and provide information for periodic reports on performance and availability Provide analysis of capacity management to assist other resolver teams Provide Windows Server support as required Participate in the on-call Rota and provide out-of-hours support as required Work from other Cubic or customer sites or data centers as required Comply with Cubic s values and adhere to all company policy and procedures Comply with the code of conduct quality security and occupational health safety and environmental policies and procedures In addition to the duties and responsibilities listed the job holder is required to perform other duties assigned by their manager from time-to-time as may be reasonably required of them Minimum Job Requirements Essential Degree or equivalent years of relevant experience in a technical or technical management discipline Two 2 years of experience in Microsoft System Centre suite Prometheus App Dynamics SolarWinds Orion and Microsoft Azure AWS platforms Experience supporting customers within a technical capacity Formal training with a Monitoring product A self-starter who can drive through change at all levels recognized by their peers as inspirational and the go-to person for solving organizational problems Motivation to improve skillset to ensure we are challenging system design Excellent attention to detail and an unfaltering desire to deliver exceptional service Customer-focused and comfortable with dealing with executive-level managers Able to prioritize multiple tasks with deftness and adhere to deadlines Strong analytical and influencing skills to assess demand for change and ensure that the necessary controls are in place to deliver successfully Desirable Networking Unix or Microsoft qualifications Experience of using SCSM 2012 in a corporate environment Experience in scripting in PowerShell in a corporate environment Experience working within an IT Helpdesk Up-to-date understanding of cloud technologies AWS Azure The description provided above is not intended to be an exhaustive list of all job duties responsibilities and requirements Duties responsibilities and requirements may change over time and according to business need LI-NB1 Worker Type Employee