Workato Integration Develop

Our client is seeking a highly motivated and experienced Workato Integration Engineer to join their growing Integration team. This role is crucial for ensuring the reliability, performance, and stability of their mission-critical business processes automated via the Workato iPaaS platform. The successful candidate will be the primary expert responsible for monitoring, tuning, troubleshooting, and providing Tier 2/3 support for our production Workato recipes and connectors. Key Responsibilities 1. Integration Monitoring and Operations - Proactive Monitoring: Establish and maintain comprehensive monitoring dashboards within Workato and integrated third-party tools (e.g., Datadog, Splunk) to track recipe health, performance, and operational status. - Alert Management: Define, configure, and respond to alerts for integration failures, performance degradation, and data anomalies. - Health Reporting: Generate and analyze recurring reports on integration health, incident rates, processing times, and platform usage to identify trends and areas for improvement. 2. Performance Tuning and Optimization - Efficiency Improvement: Analyze slow or resource-intensive recipes and jobs. Implement performance tuning strategies, including optimizing query structures, payload sizes, connector configurations, and rate-limiting practices. - Scalability: Ensure integrations are designed and tuned to handle current and projected transaction volumes and peak loads efficiently. - Cost Management: Monitor and manage Workato consumption units, optimizing recipe execution to ensure cost-effective platform usage. 3. Incident Management and Technical Support - Troubleshooting & Debugging: Act as the Tier 2/3 escalation point for all production integration issues, performing deep-dive analysis of failed jobs, data errors, and connectivity problems. - Root Cause Analysis (RCA): Conduct thorough RCAs for recurring or critical incidents and implement permanent fixes or process changes to prevent recurrence. - Documentation: Maintain up-to-date runbooks, troubleshooting guides, and a knowledge base for common integration issues. - Collaboration: Work closely with application owners, development teams, and external vendors to resolve cross-system issues. 4. Platform Maintenance and Governance - Environment Management: Assist in maintaining DEV, QA, and PROD Workato environments, including managing access, security, and version control. - Platform Updates: Evaluate and coordinate the testing and deployment of new Workato features and platform updates. - Best Practices: Enforce organizational governance and Workato best practices across all operational recipes. Required Qualifications - Experience: Minimum of 3+ years of experience in an Integration Engineer, DevOps, or Technical Support role, with at least 2 years dedicated to the Workato iPaaS platform. - Workato Expertise: Deep practical knowledge of Workato components, including Recipes, Connectors (HTTP, SDK), lookup tables, environment variables, and the Job Monitor. - Technical Proficiency: Strong understanding of API protocols (REST, SOAP), authentication methods (OAuth, API keys), and data formats (JSON, XML, CSV). - Troubleshooting Skills: Proven ability to read and analyze complex logs, debug multi-step workflows, and identify data transformation issues. - Support Experience: Experience with formal Incident Management processes and tools (e.g., ServiceNow, Jira Service Desk). Preferred Qualifications - Workato Automation Pro I/II or equivalent certification. - Experience integrating with core enterprise applications (e.g., Salesforce, NetSuite, SAP, Workday, ServiceNow). - Familiarity with cloud platforms (AWS, Azure, or GCP) and related services (e.g., S3, Lambda, Azure Functions). - Proficiency in a scripting language (e.g., Python, JavaScript) for custom connector development or advanced transformation logic.