(27/09/2025) Conversational Ai Engineer L3

See yourself at TwilioJoin the team as our next Conversational AI Engineer L3 Who we are why we re hiringTwilio powers real-time business communications and data solutions that help build better applications and customer experiences Although we re headquartered in San Francisco we have presence throughout South America Europe Asia and Australia We re on a journey to becoming a globally anti-racist anti-oppressive anti-bias company that actively opposes racism and all forms of oppression and bias At Twilio we support wherever we do business We employ thousands of Twilions worldwide and we re looking for more builders creators and visionaries to help fuel our growth momentum About the jobAs a Conversational AI Engineer L3 working within the End User Computing Operations team you will be responsible for designing developing and implementing conversational bots to streamline business processes and improve operational efficiency You will collaborate with cross-functional teams to identify automation opportunities gather requirements and deliver robust automation solutions Your expertise in automation technologies and programming languages will drive innovation and enable the organization to achieve its strategic goals ResponsibilitiesIn this role you ll Design develop and deploy conversational AI solutions using platforms like Dialogflow Microsoft Bot Framework or equivalent Collaborate with stakeholders to understand requirements and translate them into effective AI-driven concierge services Implement and optimize NLP algorithms and ML models to improve the accuracy and responsiveness of virtual assistants Develop and maintain automation scripts and workflows to integrate AI capabilities into EUC operations Ensure security and compliance considerations are addressed in AI implementations working closely with security teams Conduct testing and debugging of AI applications to ensure reliability scalability and seamless user experience Document AI architectures processes and best practices to facilitate knowledge sharing and maintain system integrity Stay updated with industry trends and advancements in AI bot technologies applying relevant innovations to enhance our solutions QualificationsNot all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasn t followed a traditional path don t let that stop you from considering Twilio We are always looking for people who will bring something new to the table Required business Competencies Must live and embody Twilio s values Wear our customer s shoes and understand their perspective when helping with issues and requests Customer-centric mindset understanding and empathizing with customer perspectives Excellent communication skills including written verbal and interpersonal abilities Proficiency in supporting endpoint security standards and adhering to defined controls Passion for technology and staying up to date with industry trends Strong customer service and critical thinking skills utilizing available resources effectively Growth mindset and positive attitude particularly in ambiguous situations Documentation skills contributing to the knowledge base for self-service support Experience using a ticketing system such as ServiceNow Strong organizational time management and communication skills Flexibility to work in a 24 7 operation and travel between office locations as required Humility willingness to learn and grow from successes and failures Adaptability to a fast-paced changing environment Focus on progress rather than perfection Transparency thoughtfulness and collaboration in business practices Willingness to help others and promote a collaborative work environment Automation first mindset Required Skills Bachelor s degree in Computer Science Engineering or a related field 5 years of experience in developing AI applications with a focus on conversational AI Strong programming skills in languages such as Python JavaScript or Java Experience with NLP frameworks e g spaCy NLTK and conversational AI platforms e g Dialogflow Microsoft Bot Framework Proficiency in scripting and automation tools e g PowerShell Ansible for deployment and maintenance Knowledge of AI ML techniques including supervised and unsupervised learning for enhancing conversational interfaces Familiarity with version control systems especially Git for collaborative development Excellent problem-solving skills and ability to analyze complex technical issues Strong communication and collaboration skills to work effectively in cross-functional teams Expertise in various programming languages Java Perl Python C etc Expert working knowledge with JIRA Slack power automate GitHub or similar technologies SAFe for Teams SailPoint IdentityNow professional or similar certification ITIL v4 Foundation or Similar Advanced AWS GCP or Azure certification s in the realms of machine learning and API s Google Workplace professional Certification or similar certificate ITIL v4 Certification Desired Master s degree or relevant certifications Certifications in AI Machine Learning or related fields Experience with cloud platforms AWS Azure Google Cloud for deploying AI solutions Knowledge of DevOps practices and tools e g Docker Kubernetes for automation and scalability Background in UI UX design principles to create intuitive user experiences Understanding of cybersecurity best practices and compliance standards Previous experience in End User Computing or Operations environments Proven ability to innovate and drive AI initiatives in a corporate setting LocationThis role will be remote and based out of either Karnataka Maharashthra Telangana Tamil Nadu or New Delhi What We OfferThere are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location Twilio thinks big Do youWe like to solve problems take initiative pitch in when needed and are always up for trying new things That s why we seek out colleagues who embody our values - something we call Additionally we empower employees to build by supporting their volunteering and donation efforts So if you re ready to unleash your full potential do your best work and be the best version of yourself apply now If this role isn t what you re looking for Twilio is proud to be an equal opportunity employer Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the E-Verify program in certain locations as required by law Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at accommodation twilio comTwilio is proud to be an equal opportunity employer Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Additionally Twilio participates in the E-Verify program in certain locations as required by law Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at