Partner engagement Desk specialist

3 weeks ago

Pune, Maharashtra, India Avalara Technologies Full time
Job Description

Partner Programme Expertise:

- Become an expert on Avalaras partner programme, understanding its structure, benefits, and requirements and educate partners.
- Expertise with partner portal (PRM) and Salesforce (CRM).
- Responsible for adherence to programme policy, guidelines, processes.

Partner Portal Navigation:

- Assist partners in navigating our partner portal.
- Troubleshoot any portal-related issues and escalate technical problems.
- You provide general account management support to partners (commissions, contract, account provisioning).

Responsiveness:

- Responsiveness to partner inquiries and requests with accuracy.
- Engage with partners to gather feedback and identify opportunities for improvement.
- Help facilitate responses from teams on partner requests/inquiries.
- Assessment requests to identify critical or blocking issues which are addressed quickly.

Communication:

- Project manage partner-related tickets/requests routed to the Avalara teams and coordinate with stakeholders.
- Build relationships with stakeholders across the Avalara organisation.
- Facilitate communication between partners and teams to address partner inquiries.

Documentation and Reporting:

- Maintain accurate records of partner interactions, issues, and resolutions.
- Create reports and insights on partner feedback and requirements.
- Provide updates to teams.

Train and Support:

- Develop training materials and resources to help partners.
- Offer ongoing support to partners as they navigate compliance-related challenges.

What Youll Need to be Successful

- Bachelors degree in business, marketing, or a related field.
- Expertise with a customer-facing, in a technology or software company.
- Project management skills.
- Expertise with Partner Relationship Management (PRM), Customer Relationship Management (CRM), and issue tracking applications.
- Salesforce and Jira working knowledge.

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