Assistant Engineer I, Field Service

4 days ago


India Vertiv Full time

Job Description Job Description Brief Job Description: Senior Thermal Customer Engineer: - Responsible for maintenance and emergency repairs of Vertiv's Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field maintain ongoing communication with scheduling teams and the line/department Manager Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) - Respond in a professional manner to all assigned service calls while on duty. - Perform all work in a safe manner and in accordance with established company safety policy. - Perform all work using good working practice and current codes of practice/legislation relevant to assigned task. - Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%. - Keep scheduling team informed of changes to your schedule and the status of all open jobs. - Maintain the accuracy of the customer listing by reporting errors with the site change form. - Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner. - Create reports using FieldDB system and ensure regular synchronization. - Report sales or service leads to the proper department via the correct process. - Support company vision and management decisions. - Use email and other Office based programs to maintain/enhance communications processes. - Ensure that all Vertiv processes are followed. - Keep company vehicle clean and properly maintained. - Protect all tooling and company property issued. - Work as part of the service team and support business needs. - Take an active role in the callout rota. Qualifications: Required/ Minimum Qualifications: - NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning. - City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB. Additional / Preferred Qualifications: - Excellent computer skills. - Previous environmental service experience. - Excellent customer service skills. - Self-starter, ability to plan, organize and manage time effectively. - Clean valid driving license. Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.) - None Time Travel Needed: - 90%



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