15h Left: CS

4 days ago


Jaipur India Naukripay group Full time

Job Description Mail:- [Confidential Information] Customer Service Representative) job description involves assisting customers by answering inquiries, resolving complaints, and providing information about products or services via phone, email, or chat. Key responsibilities include processing orders and returns, maintaining customer records, and escalating issues when necessary, all while ensuring customer satisfaction and maintaining a positive experience. Core duties and responsibilitiesHandle customer interactions: Respond to customer inquiries and complaints via phone, email, chat, or social media. Provide information: Answer questions about products, services, and company policies. Resolve issues: Address and resolve customer issues in a timely and professional manner, and process orders, returns, and refunds. Maintain records: Keep detailed logs of customer interactions, feedback, and account information. Escalate problems: Escalate complex issues or complaints to the appropriate internal teams for resolution. Track metrics: Monitor and analyze customer service metrics and key performance indicators (KPIs) to identify trends. Handle reviews: Respond to customer reviews on various platforms to manage brand reputation. Essential skills and qualificationsCommunication: Strong verbal and written communication skills, with the ability to be empathetic and professional. Problem-solving: Ability to analyze issues and find appropriate solutions. Technical proficiency: Basic computer and software skills, including experience with customer service software and MS Office. Time management: Excellent organizational and multitasking skills to handle a high volume of inquiries efficiently. Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs. Experience: Previous customer service or call center experience is often preferred. Education: A high school diploma or equivalent is typically required, while a bachelor's degree may be preferred.



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