Lead Software Engineer

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us Overview of the role As a Lead Software Engineer you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient always available and working at internet scale If you are the kind of engineer who is passionate about building systems have a good eye for analysis and a mind that can think outside the box we want to talk to you Responsibilities - Lead teams to deliver scalable low latency and cost-efficient solutions to different product teams - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes Requirements - 6 - 9 years of relevant professional experience - Advanced proficiency in object-oriented programming principles - In-depth understanding of the Software Development Lifecycle SDLC - Demonstrated ability to design scalable and high-performance systems - Skilled in conducting peer code reviews - Strong analytical and problem-solving abilities - Extensive hands-on programming experience - Expertise in data structures and algorithms - Solid foundation in system design concepts Qualifications Experience Desired Skills but not all required - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us