Technology Consulting Manager

Microsoft Industry Solutions Delivery ISD is a global organization hosting over 6 000 strategic sellers industry and security experts elite engineers world-class data scientists and architects consultants and delivery specialists Together with our partners we help Microsoft s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs ISD is at the forefront of innovation driving value across the entirety of the customers digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI Responsibilities People Management Managers deliver success through empowerment and accountability by modeling coaching and caring Model - Live our culture Embody our values Practice our leadership principles Coach - Define team objectives and outcomes Enable success across boundaries Help the team adapt and learn Care - Attract and retain great people Know each individual s capabilities and aspirations Invest in the growth of others Pre-Sales Support Coaches teams on how to engage in pre-sales activities Interacts as required with the pre-sales team to understand and prioritize the sales opportunities to engage the team appropriately minimizing overlap Provides input to Practice Leadership on trends insights and opportunities from the field Makes deal approval decisions when appropriate Identifies opportunities for expansion of existing work or new opportunities based on existing customer relationships Provides input to the Resource Insights Capacity and Capability RICC team on the resourcing based on skills availability and or development plans for their team Technical Delivery Participates in workforce and capacity planning capability building and strategies to address capacity gaps in terms of resource mix e g full-time employees contractors and geography Collaborates with the account team to understand customer partner requirements and constraints Guides their team on understanding customer partner requirements by providing resources as needed Supports project managers and direct reports on projects as needed by bridging gaps in resources Plans their team s work and responds to changing priorities Participates in sales to delivery handoff and project kickoff as needed Supports sponsors strategic projects external and internal by bridging gaps in resources and removing roadblocks Uses technical leadership skills consulting services delivery expertise and cross-industry solutions acumen to work directly with customers and account teams dedicated to achieving successful customer outcomes Guides their team to operational excellence and holds them accountable for outcomes Identifies opportunities for collaboration with other teams Ensures adherence to Microsoft Services processes through compliance e g Time reporting approvals Services Business Desk tools Global Resource Management Calendar accuracy Expense Policies Data Protection policies standards May serve as an executive sponsor for strategic projects Invests time nurturing relationships with customers to understand their business needs goals and helps drive successful consulting delivery outcomes through team preparedness precision delivery escalation management overall utilization and high customer satisfaction Supports delivery leads and guides their team on managing escalations Proactively reports anticipates issues analyzes situations and leads the process of resolving complex issues in collaboration with the broader account team as needed Engages with customers through Stakeholder alignment Executive Steering Committee meetings to coordinate align manage issues and remove blockers Proactively engages with internal team and customers partners to address customer partner feedback to identify and contribute to the drivers of satisfaction and dissatisfaction Engages others to determine the root cause and establish recovery actions to improve the experience Identifies trends and insights to determine best practices to develop fosters a customer-focused culture delivers positive customer partner experiences and shares those experiences with the team Leads the development and maintenance of engagement with customers and partners and ensures a quality customer partner experience Intellectual Property Management Ensures readiness of team and knowledge sharing in alignment with business needs Encourages their team in reusing creating and sharing delivery intellectual property IP Promotes the use of Industry Solutions offerings Partners with Global Pursuit Organization GPO and Sales Business Development Sponsors initiatives to develop business drive awareness and support internal teams Encourages appropriate risk-taking in supporting the landing of new offerings Readiness Ensures their team achieves the relevant certification s and accreditation in alignment with requirements Completes all required personal and team training and or certifications for their technology focus area and provides support for their team in obtaining and completing necessary training Contributes to creating the readiness plan in collaboration with World Wide Learning and readiness teams Coaches their team and acts as a trusted advisor for stakeholders by providing thought leadership and delivery strategies Operational Excellence Supports business management by collaborating with business regional managers or sponsors Provides recognition to highlight work and drives operational excellence and endorses skills through established processes e g One Profile Creates business value across area and shares best practices initiatives when applicable Ensures compliance adhering to processes procedures to positively impact the bottom line e g time reporting approvals Change Management Communicates the business strategy and how the strategy is aligned with the team s work Participates in discussions on organizational change information initiatives as applicable Other Embody our and Qualifications Required Minimum Qualifications Bachelor s degree in computer science Engineering Finance Business or related field AND 6 years leadership experience in relevant area of business OR equivalent experience 4 years customer facing experience or client delivery experience 3 years team leadership or people management experience with or without direct reports Additional or Preferred Qualifications 12 years leadership experience in relevant area of business 8 years customer facing experience or client delivery experience 8 years people management experience Technical certifications based on domain service line e g Azure Security Dynamics Delivery Management certification e g Scrum Agile Change Management Project Management 0 properties AccessibleLabel img button aria-label properties AccessibleLabel null aria-disabled properties TabIndex 0 viewState displayMode AppMagic Constants DisplayMode Edit aria-hidden properties TabIndex 0 properties AccessibleLabel data-shortcut-id 37 aria-hidden true Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the