Systems Engineer

4 weeks ago

Coimbatore India Cognizant Full time

Job Description Job Summary We are seeking a Systems Engineer with 4 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Change LifeCycle Management AI-enabled chatbots Networking Incident Management Service Desk Service Now and Windows. Experience in Life and Annuities Insurance is a plus. This hybrid role offers the opportunity to work on innovative projects during day shifts with no travel required. Responsibilities - Lead the implementation and management of Change LifeCycle processes to ensure seamless transitions and minimal disruptions. - Oversee the development and integration of AI-enabled chatbots to enhance customer interaction and support. - Provide expert networking solutions to maintain robust and secure communication systems. - Manage incident resolution processes to ensure timely and effective problem-solving. - Support the service desk operations to deliver exceptional user support and satisfaction. - Utilize Service Now for efficient IT service management and workflow automation. - Administer Windows systems to ensure optimal performance and security. - Collaborate with cross-functional teams to align IT solutions with business objectives. - Analyze system performance metrics to identify areas for improvement and optimization. - Develop and maintain documentation for system configurations and procedures. - Ensure compliance with industry standards and best practices in all IT operations. - Contribute to the continuous improvement of IT processes and services. - Engage in professional development to stay current with emerging technologies and trends. Qualifications - Possess strong expertise in Change LifeCycle Management and AI-enabled chatbots. - Demonstrate proficiency in Networking Incident Management and Service Desk operations. - Have hands-on experience with Service Now and Windows administration. - Experience in Life and Annuities Insurance is a plus. - Exhibit excellent problem-solving and analytical skills. - Show ability to work effectively in a hybrid work model. - Display strong communication and collaboration skills.

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