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3 days ago

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Key Responsibilities Operational Responsibilities Oversee daily operations of restaurants banquets room service cafeteria or other F B outlets Ensure smooth service flow timely order execution and quality food beverage presentation Coordinate with kitchen and service teams to maintain operational efficiency Handle guest queries feedback and ensure high levels of customer satisfaction Supervise cleanliness hygiene and safety standards across all F B areas Team Staff Management Assist in managing and supervising F B staff including assigning duties and shift planning Conduct daily briefings with captains stewards and service staff Train team members on service standards grooming and SOP compliance Support performance evaluation and identify staff skill development needs Inventory Cost Control Monitor stock levels of beverages cutlery crockery linen and service equipment Support inventory checks and ensure adequate availability of supplies Help control wastage breakage and pilferage across all outlets Work with the store and purchase teams for requisitions and timely procurement Guest Service Quality Assurance Ensure that all service standards and SOPs are followed consistently Manage VIP guest arrangements and special requests Monitor food quality consistency and service delivery Conduct regular audits of service areas to ensure compliance with standards Administrative Functions Assist in preparing daily weekly and monthly F B reports Maintain records related to staff attendance training breakage and consumption Coordinate with Finance for billing issues and revenue reconciliation Plan and support event setups banquets and special promotions Skills Competencies Strong knowledge of F B service standards and operations Excellent communication and guest-handling skills Leadership and team-management ability Good understanding of inventory and cost control Ability to work under pressure and manage multiple tasks Knowledge of hygiene standards FSSAI preferred Qualification Experience Bachelor s degree in Hotel Management or equivalent 3-5 years of experience in F B operations hotel restaurant corporate hospitality Experience in supervising staff and handling guest services

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