Operations Analyst, Global Service Center
3 weeks ago
Summary
The Operations Analyst, Global Service Center will play a pivotal role in driving operational excellence, delivering top-notch customer service, and ensuring smooth, efficient global processes for our clients. You will collaborate with cross-functional teams to provide strategic insights, resolve complex issues, and enhance the overall client experience. The role requires a balance of analytical skills and customer-focused thinking, contributing to Deels mission of making global employment effortless.
Responsibilities
- Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
- Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
- Solve customer problems, and execute operations as required during the onboarding stage.
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation
Qualifications
- 1+ years of experience in customer service, global operations, or a service center environment.
- Strong analytical skills with experience in data analysis and problem-solving.
- Proficiency with service management tools (e.g., Zendesk, ServiceNow) and CRM systems.
- Knowledge of global employment practices, payroll systems, and international labor laws is a plus.
- Familiarity with Microsoft Office Suite and basic SQL or data visualization tools.
- Strong leadership skills, with the ability to mentor and guide teams.
- Exceptional communication skills (both verbal and written) for diverse audiences.
- Adaptability in a fast-paced, ever-evolving global environment.
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