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5 days ago
Roles and Responsibilities :
- Maintain and manage the Lead Squared CRM system, ensuring data accuracy and regular updates
- Refine and develop CRM workflows, scripts, and automation to enhance the customer experience
- Manage and analyze large datasets using Advanced Excel tools (eg, pivot tables, macros)
- Collaborate with cross-functional teams (sales, academic, and support) to streamline interactions
- Address and troubleshoot CRM issues; act as the go-to person for system-related queries
- Monitor CRM performance and customer service KPIs; generate insights and suggest improvements
- Train users on new CRM features and best practices
- Lead initiatives for data clean-up, segmentation, and customer retention strategies
Educational Qualification
- A bachelor s degree in any discipline is assumed, though the JD does not specify
- Preferred backgrounds would be in Business Administration, Information Systems, Computer Applications, or related fields, considering the technical and operational nature of the role
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