Hiring For Ccm

Responsibilities - Manage end-to-end travel implementations, including onboarding and project scope definition. - Serve as the focal point for the implementation project team. - Lead client meetings, Joint Planning sessions, and weekly/bi-weekly Zoom calls. - Maintain accurate updates in OneForm, Task Lists, and Implementation Workbooks. - Keep RAG status current and proactively manage project risks and escalations. - Coordinate with EMEA and Global teams, delivering updates and actions within deadlines. - Conduct post-implementation handovers to Traveler Care & Client General Management. - Deploy offline travel booking systems and operational tools. - Customize and configure solutions based on client needs. - Oversee end-to-end testing with Service Delivery and work with technical/telephony teams on setups. - Validate system functionality and provide remote support for rollouts. - Perform Online Booking Tool site review when required. - Lead system deployment, upgrades, and enhancement projects. - Create project plans, schedules, and resource allocation strategies. - Monitor progress and provide updates to stakeholders and leadership. - Collaborate closely with product, sales, solutions, and customer service teams. Qualifications - Strong English communication skills (written and verbal). - Solid project management and analytical abilities. - Confident, persuasive facilitator capable of leading client meetings. - Strong understanding of travel industry operations. - Familiarity with OBTs (Concur, Neo) and GBT-branded systems. - Excellent organization, time management, and virtual work capabilities. - Tenacious, detail-oriented, and able to drive outcomes despite challenges. - Strong leadership and customer relationship management skills. - Change management experience is highly desirable. Pay range and compensation package - 5 LPA - 9 LPA Max Interested one please share your updated resume on recruiter4.spbcgroup@gmail.com.