Assistant Manager

Job Description Inviting applications for the role of Assistant Manager - OTC - Billing In this role, we require Billing Profile who will perform below responsibilities. Responsibilities 1. Billing Operations o Generate and issue invoices to customers on a scheduled basis (monthly, quarterly, annually), ensuring accuracy and compliance with contract terms. o Ensure all billing inputs, including usage data, license counts, and customer discounts, are captured correctly. o Review contracts and order forms to determine billing schedules and key terms. o Coordinate with Sales Ops to validate customer information and billing setup in ERP (e.g., NetSuite). o Set up recurring billing schedules in accordance with subscription cycles. o Monitor Unbilled revenue and ensure its processed on timely with action planning on aged due items o Reconcile billing data between CRM (e.g., Salesforce) and ERP systems. 2. Payment Application & Cash Management o Accurately post and apply payments against invoices in the ERP system (ACH, wire transfers, credit cards, checks). o Reconcile daily deposits from payment gateways and bank accounts to the general ledger. o Investigate and resolve any unidentified or misapplied payments in a timely manner. o Monitor unapplied payments and ensure they are resolved before month-end close. o Liaise with banks or payment processors to troubleshoot transaction errors. 3. Accounts Receivable Monitoring & Reporting o Generate and analyze AR aging reports weekly to monitor delinquent accounts. o Track key KPIs such as DSO (Days Sales Outstanding), collection rate, and payment trends. o Prepare AR dashboards for monthly review by Finance leadership. o Flag high-risk accounts and coordinate with internal stakeholders to mitigate exposure. o Assist with month-end and quarter-end closing activities, including reconciliations and reporting. 4. Collections & Dispute Resolution o Perform timely follow-ups with customers via phone and email to recover outstanding receivables. o Work closely with Customer Success and Sales to address billing disputes or service issues that delay payment. o Document all collection activity in ERP/CRM systems for audit readiness. o Negotiate and formalize payment arrangements with customers when necessary. o Initiate escalation process for overdue accounts following internal protocols. 5. Customer Communication & Support o Serve as the first point of contact for customer billing inquiries. o Provide billing statements, payment confirmations, and historical records upon request. o Escalate unresolved issues to appropriate teams for resolution while maintaining professionalism in customer interactions. o Build and maintain relationships with key client stakeholders in Finance/Accounts Payable. Qualifications we seek in you Minimum Qualifications - Bachelor's degree in Finance, Accounting, Business Administration, or related field. - Couple of years of experience in billing, accounts receivable, collections, or cash application within a SaaS or subscription-based model would be ideal - Strong understanding of GAAP, revenue recognition principles, and subscription billing cycles. Preferred Qualifications/ Skills Hands-on experience with accounting/ERP systems like ..NetSuite.., ..Salesforce.., ..Quickbooks.., or similar. o Intermediate to advanced ..Excel.. skills (VLOOKUP, pivot tables, formulas for reconciliation). o Ability to read and interpret service contracts and pricing models. o Strong organizational skills and attention to detail. o Ability to work independently, meet deadlines, and manage competing priorities. o Excellent written and verbal communication skills with a customer-first approach. - - - - -