Site Supervisor

4 weeks ago

Bengaluru, Karnataka, India GoKhana Full time
Key Responsibilities:

1. Cafeteria Operations Management

- Ensure seamless operations of the digital cafeteria platform.
- Monitor cleanliness, hygiene, and safety standards at the site.
- Supervise timely food service and order fulfillment.
- Address and resolve real-time operational issues.

2. Client and Customer Handling

- Act as the on-ground representative of GoKhana for client interactions.
- Collect customer feedback and ensure high levels of satisfaction.
- Share daily reports and updates with the client and internal stakeholders.

3. Vendor Coordination

- Coordinate with food vendors on daily menus, stock, and service times.
- Ensure vendors follow GoKhana SOPs and hygiene standards.
- Monitor vendor staff conduct and professionalism.

4. Platform & Billing Support

- Assist with the GoKhana digital platform for menu updates, issue resolution, and user queries.
- Ensure accurate and timely billing and order tracking.

5. Reporting

- Maintain daily operational reports including sales, customer feedback, vendor performance, and incident logs.
- Escalate site issues to the Cluster Manager or City Lead as needed.

Key Requirements:

Qualifications:

- Graduate or Diploma in Hospitality / Hotel Management / Business Administration preferred.
- 2–5 years of experience in cafeteria, facility, or hospitality operations.

Skills:

- Good communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Basic computer skills; ability to work with mobile apps and dashboards.
- Leadership and team handling abilities.

Additional Requirements:

- Willingness to work in shifts as per client cafeteria timing.
- Comfortable working at client premises across Bangalore.
- Passionate about delivering exceptional food service experiences.

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