Assistant Manager

Omega Healthcare Management Services Private Limited TAMIL NADU Posted On 26 Jun 2025 End Date 31 Oct 2025 Required Experience 8 - 14 Years Basic Section No Of Openings 1 Grade 3A Designation Assistant Manager - Delivery Quality Closing Date 31 Oct 2025 Organisational Country IN State TAMIL NADU City TIRUCHIRAPPALLI Location Tiruchirappalli-I Skills Skill VENDOR MANAGEMENT SERVICE DELIVERY PROCESS IMPROVEMENT TEAM BUILDING CRM OPERATIONS MANAGEMENT BPO TELECOMMUNICATIONS PROJECT MANAGEMENT MIS Education Qualification No data available CERTIFICATION No data available Job Title Assistant Manager Department Delivery Quality Location Trichy Specialty ED Profee Facility EM IP OP Job Summary The Assistant Manager - Delivery Quality is responsible for overseeing the quality assurance and continuous improvement of delivery processes across the organization This role ensures that all delivery-related activities meet established quality standards and client expectations The Assistant Manager will work closely with project teams client-facing departments and senior management to support quality initiatives monitor performance and drive improvements in the delivery process Key Responsibilities Quality Assurance in Delivery Assist in the development and implementation of quality assurance strategies for delivery teams Monitor the quality of deliverables across projects ensuring adherence to quality standards and client specifications Conduct quality audits assessments and reviews of project outcomes to ensure compliance with quality standards Identify areas of improvement in delivery processes and suggest corrective actions to enhance quality Process Improvement Collaborate with cross-functional teams to identify opportunities for process optimization and increased efficiency Drive continuous improvement initiatives by gathering data analyzing results and suggesting improvements for better delivery quality Develop implement and maintain quality control checklists templates and procedures to standardize delivery practices Monitoring Reporting Track and report on quality metrics and performance indicators KPIs for all delivery-related activities Prepare and present regular reports on the quality performance of delivery teams to senior management Identify trends or patterns in quality issues and develop strategies to address root causes Training Support Provide guidance and training to delivery teams on quality best practices tools and methodologies Support team members in understanding quality expectations and how to meet or exceed them Assist in fostering a culture of quality within the organization by encouraging awareness and commitment to quality standards Client Interaction Feedback Collaborate with client-facing teams to gather feedback on the quality of deliverables and identify areas for improvement Help ensure that customer feedback is incorporated into process improvements to enhance delivery quality Ensure timely resolution of any quality-related concerns or issues raised by clients Risk Management Issue Resolution Proactively identify potential risks to delivery quality and work with the team to mitigate these risks Address and resolve quality-related issues swiftly to ensure minimal impact on delivery timelines and client satisfaction Documentation Compliance Ensure proper documentation of quality processes audits and improvements Maintain compliance with industry standards best practices and company policies related to delivery quality Ensure all quality documentation is updated regularly and easily accessible for reference Qualifications Skills Education Bachelor s degree or Master s degree Additional certifications e g Six Sigma ISO PMP are a plus Experience 8 years of experience in operations or delivery quality in US healthcare particularly RCM Prior experience working with delivery teams and understanding the nuances of delivery processes Experience with quality management tools techniques and methodologies Skills Strong attention to detail and commitment to maintaining high-quality standards Proficiency in quality assurance tools and software as well as Microsoft Office Suite Excellent analytical and problem-solving abilities Strong communication skills both verbal and written with the ability to collaborate with cross-functional teams Ability to prioritize tasks manage time effectively and handle multiple responsibilities in a fast-paced environment Personal Attributes Self-motivated with a strong desire to ensure the delivery of high-quality outputs Adaptable with the ability to work in dynamic environments and adjust quickly to new challenges Collaborative and proactive with strong interpersonal skills Focused on continuous learning and development to stay updated with the latest quality management trends and tools