Cluster Manager

About PhonePe Group PhonePe is India s leading digital payments company with 50 crore 500 Million registered users and 3 7 crore 37 Million merchants covering over 99 of the postal codes across India On the back of its leadership in digital payments PhonePe has expanded into financial services Insurance Mutual Funds Stock Broking and Lending as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India s first localized App Store The PhonePe Group is a portfolio of businesses aligned with the company s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services Culture At PhonePe we take extra care to make sure you give your best at work Everyday And creating the right environment for you is just one of the things we do We empower people and trust them to do the right thing Here you own your work from start to finish right from day one Being enthusiastic about tech is a big part of being at PhonePe If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us About Us Phonepe is the leader in the UPI based payments in India with a market share of more than 40 Our goal is to make payments so easy safe and universally accepted that people never feel the need to carry cash or cards again We believe India is at the cusp of a new mobile revolution which will change the way we manage our money on the go We see ourselves facilitating this change through technology and dogged customer centricity PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019 In 2020 PhonePe forayed into diverse areas with the launch of insurance and super funds Today we have a customer base of 260 mm users and 16 mm merchants live on our platform Job Objective The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F B Hospitality FMCG FMCD Healthcare Wellness Lifestyle etc The incumbent will be responsible for not only adding new key accounts to our network but also to nurture and grow them and also ensure an increase of market share of PhonePe in the offline business In addition the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey The role will manage a team of 4-8 Key Accounts Executives report to Zonal Manager Responsibilities Merchant Acquisition Cluster Manager is expected to set up and lead a team of Key Account Executives to achieve merchant acquisition targets Since payments are agnostic to the category of business the spectrum of merchants that can be onboarded is vast The Cluster manager must use their acumen and understanding of Indian retail ecosystem to track progress against plan by implementing strong processes review mechanisms using well - defined metrics Account Management Onboarding merchants on the platform is the first stage of a long-term relationship between PhonePe and the account The strength of these relationships combined with our technology based solutions will eventually determine the success of PhonePe in each market in terms of market share and revenue The Cluster Manager enables the team to provide effective deployments along with training and servicing of the mechants Cluster Managers should be able to plan assess and implement monetization avenues in the market Map Competition To be able to take timely action it is imperative that we monitor the market and be informed of competition s initiatives Cluster Managers play a pivotal role in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated and implemented With their own observations coupled with inputs from the team Cluster managers must share best practices internally for growth of PhonePe Team Management Cluster managers hold the onus to build their team by ensuring hiring of KAEs and ensure 100 manning in their clusters Onboard and provide on-the-job-training to the KAEs to improve performance Demonstrated ability to connect with the team beyond work as well and understand the driving factors for each member Monitor KPIs and coach team members on an ongoing basis Work towards retention and engagement of the front line sales team Drive execution rigor by being in the market and observing BDEs TLs Motivate the team by regularly communicating about monthly schemes and incentives Requirements MBA from Tier 2 3 campus with good academic record Proven working experience of 4-6 years in business development at-least 1 year in MT KAM Exposure to the start up environment is an added advantage Excellent communication and influencing skills Problem solving abilities with strong bias for impact Strong ethics and discretion while dealing with customers Drive for result able to demonstrate quantify success relative established targets and metrics Should have handled team and processes like goal setting performance management PhonePe Full Time Employee Benefits Not applicable for Intern or Contract Roles Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy Working at PhonePe is a rewarding experience Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us Read more about PhonePe on our blog