Desktop Support Engineer

3 weeks ago

Ahmedabad India Innovative Techhub Pvt. Ltd. Full time

Job Description

Job Title: Desktop Support Engineer- L2

Location: Ahmedabad

Experience: 1.5+ years

Job Type: Full-Time

Working Days: 6 Days

Budget:25,000 CTC, (upto 19,000 to 20,000 in hand)

Key Responsibilities:

- Provide technical support for desktop systems, laptops, printers, and other IT peripherals.
- Install, configure, and maintain operating systems (Windows 10/11, macOS) and business applications.
- Troubleshoot issues related to hardware, software, network connectivity, and user accounts.
- Manage user accounts and permissions using Active Directory or equivalent tools.
- Support email configuration and troubleshooting, particularly Microsoft Outlook or Office 365.
- Perform system upgrades, software updates, and routine maintenance.
- Assist with data backup, antivirus scanning, and system recovery processes.
- Maintain inventory records of IT assets and track support requests using ticketing systems.
- Collaborate with remote IT teams for escalations and documentation of common issues.

Requirements:

- Diploma 3 years/ Bachelor's in IT, Computer Science, or related field (preferred).
- 1.5 2.5 years experience in IT support/ Desktop Support.
- Strong troubleshooting, Configuration, communication, and teamwork skills.

Innovative Tech Hub Pvt. Ltd.

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