Senior Business Applications Analyst

5 days ago

Pune, Maharashtra, India Incontact Full time
Job Description

How will you make an impact

- Enable and support the company strategy and business needs
- Enable system processes to support business strategies and objectives
- Taking part in design and executing complex and high profile projects according to defined goals and KPIs
- Configure, deploy and upgrade Salesforce in accordance with the company plans
- Create and maintain comprehensive project documentation, including requirement documents and test plans
- Managing on-going business requirements lifecycle by design, development, testing and rollout of new capabilities
- Partner with internal colleagues to provide excellent project delivery
- Interact with the business owners and end users to understand the business needs and processes

Have you got what it takes

- BS or MS in Computer Science and related degree
- 4-7 years of experience as Salesforce analyst in global companies
- Excellent understanding of business processes and technical background and experience
- Strong Technical skills in Salesforce administration and troubleshooting Ability to see things forward and manage problems as they arise
- Familiar with project management methodologies and tools (advanced excel, MS project, JIRA)
- Multitasking capabilities
- Ability to work with a variety of stakeholders
- Positive customer facing attitude
- Familiarity with sales, marketing, order management and services Business Processes
- Familiarity With BI tools such as Power BI - advantage
- Team player with strong communication and organizational skills
- High level of English (writing and speaking)

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