Asst. Manager

2 weeks ago

Mumbai Maharashtra, India MAHINDRA & MAHINDRA Full time

Responsibilities Key Deliverables Act as a SPOC for country field team and HO for aftersales related activities Assist guide distributors in Service Parts Operations Implement policies and procedures in distributor network Map Skill Matrix and identify TNI and conduct training sessions to ensure dealer technicians service advisors are trained Implement warranty policy Ensure receipt of timely product feedback from dealers Ensure distributors get required support from HO in terms of literature tools diagnostics catalogues capability building etc Achieve Oil revenue targets of existing markets and explore new markets Help distributors grow business through Service Marketing activities Monitor control CSI TAT DSS for respective countries to ensure dealer distributor customer satisfaction Implement new initiatives in after sales Service deliverables Digitization scope delivery in After Sales operation Tender Support- Identifying execution of after sales initial startup activity like recommended part list farmer kit special tools kit training aggregates - cut section literatures accessories New launch Support in after sales deliverables Experience BE - not less than 4-5 yrs Diploma -6-8 yrs In Service and Field Operations of Tractors Industry International experience will be an added advantage Industry Preferred Qualifications BE B Tech OR Diploma in Automobile Mechanical

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