▷ High Salary: AO&CS Online Drive

5 days ago

Navi Mumbai Mumbai City Mumbai, India Indigo Full time

Job Description IndiGo is looking for dynamic, customer-focused individuals to join our team as an Officer - Airport Operations and Customer Services (AO&CS). In this role, you'll ensure safe, secure, and on-time airport operations while delivering exceptional service to our passengers. If you're passionate about aviation, thrive in a fast-paced environment, and are comfortable with rotational shifts, this is your opportunity to contribute to IndiGo's commitment to operational excellence. Responsibilities Officer AO&CS (Terminal Services): - Reservations & Ticketing: - Make reservations across the counter. - Sell flight tickets. - Remit cash to the concerned department. - Answer customer queries efficiently over the telephone. - Departures: - Attend pre-flight and post-flight briefings. - Set up check-in counters. - Screen checked-in baggage according to procedures. - Maintain high-quality check-in procedures. - Assist customers with special requests, ensuring a smooth departure experience. - Arrivals: - Assist customers with special requests upon arrival. - Provide support to customers with mishandled or damaged baggage and prepare all necessary reports. - Coordinate with the baggage vendor for damaged bags. - Follow up with en-route stations regarding lost baggage. - Post-Flight Departure: - File all necessary flight papers accurately and promptly. Skills - Strong customer service skills and a patient, helpful demeanor. - Excellent communication and interpersonal skills for interacting with passengers and colleagues. - Ability to handle cash transactions and manage reservations accurately. - High attention to detail for documentation and adherence to procedures. - Strong problem-solving skills to address customer issues effectively. - Ability to work efficiently in a fast-paced, dynamic airport environment. - Willingness to learn and adapt to new procedures and technologies. Qualifications - Graduation is mandatory (for freshers). - No visible tattoos allowed. - Flexibility to work in rotational shifts, including night shifts. - Rotational weekly offs. - A valid passport is mandatory.

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