Lead ServiceNow Developer

4 weeks ago

Hyderabad, Telangana, India Firstsource Full time
Key Responsibilities:

- Mentor and support junior team members through knowledge-sharing and code reviews
- Design and implement ServiceNow solutions, including custom apps, workflows, and UI components
- Drive scripting and integrations using Glide, JavaScript, and APIs (REST, SOAP)
- Build and maintain custom Service Portal components (Widgets, Pages, Themes) using SCSS and AngularJS
- Deliver ITSM and CMDB solutions involving process design, data modeling, and integrations
- Leverage Now Assist and Virtual Agent capabilities to enhance end-user experience

Required Skills:

- 8+ years in ServiceNow/ITSM development roles
- Strong scripting and integration background (JavaScript, REST, SOAP, Integration Hub)
- Hands-on Service Portal development experience
- Excellent communication and collaboration skills
- Ability to work independently and lead small technical teams

- Nice to Have:
- Familiarity with Now Assist features
- ServiceNow certifications (e.g., CSA, CIS-GRC)
- Experience with Agile or Scrum-based delivery models

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