Client Servicing Executive

2 weeks ago

Mumbai, Maharashtra, India Jio Creative Labs Full time
Job Description

Company Overview

Jio Creative Labs, originally known as Business of Ideas, evolved into a dynamic content solutions boutique. We specialize in crafting unique campaigns across various mediums, striving to elevate brand narratives. Headquartered in Mumbai, our mission is to create a sophisticated, creative ecosystem within the advertising services industry. Our team of 51-200 employees is dedicated to pushing creative boundaries. For more information, visit our website: www.jiocreativelabs.com.

Job Overview

We are seeking a fresher for the role of Client Servicing Executive at Jio Creative Labs, located in Mumbai and Mumbai Suburban. This is a full-time position. The ideal candidate will assist in building client relations and be part of a creative and dynamic team, contributing to the growth and success of client campaigns. Your primary duty will be to ensure seamless communication and service delivery to our esteemed clients.

Qualifications and Skills

- Effective communication skills to convey ideas clearly and build strong relationship with clients.
- A proactive approach towards understanding client needs and suggesting appropriate solutions promptly.
- Strong analytical problem-solving ability to tackle challenges and offer viable solutions.
- Excellent organizational skills for efficient documentation and maintaining accurate client reports.
- Highly collaborative team player adept at working with colleagues across departments.
- Efficient time and task management skills to prioritize responsibilities and meet deadlines.
- Proven abilities in building and maintaining client relationships to ensure satisfaction and loyalty.
- Expertise or foundational knowledge in integrated marketing to contribute to campaign success.

Roles and Responsibilities

- Act as a key point of contact for clients, ensuring their needs and expectations are met effectively.
- Collaborate with internal teams to devise creative content solutions that align with client goals.
- Manage and coordinate client projects, ensuring timely delivery and high-quality service.
- Prepare and present reports that highlight campaign performance and client metrics.
- Gather and analyze client feedback to continually improve service offerings and client satisfaction.
- Assist in the development and implementation of client-specific marketing strategies.
- Participate in regular team meetings to discuss project updates, challenges, and opportunities.
- Maintain up-to-date knowledge of industry trends to provide clients with relevant insights and advice.
- Integrated Marketing Expertise Experience working across multiple channels, including digital, print, and other media.

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