International voice process

4 days ago

Delhi, India Firstsource Full time

Job description “Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.” We are hiring CSA HR SPOC (Reference): Sam Jeshurin Position: Customer Support Associate (CSA) Industry: ITES/BPO Shift - 9 AM to 9 PM (Any 9 hours) Category: International -Voice Key Responsibilities. To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures. To ensure prompt and accurate information being provided with appropriate resolution To achieve operational targets as defined by for the process To maintain queue levels to agreed SLA targets levels To achieve and maintain a good knowledge/capability of BT systems. When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls. To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams Provide Experience in customer service in a Call Centre environment • Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills • Good questioning and listening skills • Good empathy and customer ownership skills • Good cross-cultural awareness to be able to effectively communicate with UK customers • Good objection handling/diffusing/complaint handling Eligibility: Freshers: HSC/Graduates with excellent English communication skills Experienced: Minimum 1 year experience in any International voice process interested candidates Please share your resumes to below number or email. What's app: 8825506927 Email: sam.jeshurin@firstsource.com Join us to be part of a dynamic team with career growth opportunities. We look forward to seeing you at the interview You can refer your friends as well Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or sam.jeshurin@firstsource.com

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