Front Desk Receptionist

3 weeks ago


Mumbai India ALIV - Regenerative Wellness Full time

Job Description Job Title: Client Experience Executive/ Front Desk Executive Location: Mumbai Reports To: Medical Counselor/Coordinator Position Type: Full-Time About ALIV Regenerative Wellness: ALIV Regenerative Wellness is a pioneering healthcare brand specializing in cutting-edge regenerative therapies, IV drip treatments, and personalized wellness solutions. We are committed to providing exceptional, evidence-based, patient-centered care. Role Summary: The Client Experience Executive serves as the face of ALIV, creating a welcoming and professional environment for all visitors and clients. Leveraging exceptional hospitality and customer service skills, this role ensures a seamless client experience from arrival to departure. Key Responsibilities: - Warmly greet clients and visitors, ensuring an immediate, friendly, and professional reception. - Coordinate client appointments, confirmations, reminders, and manage the overall scheduling calendar efficiently. - Handle incoming calls, emails, and inquiries professionally and courteously, providing accurate information or redirecting queries appropriately. - Provide exceptional client service by proactively addressing client needs, questions, or concerns to maintain a high-quality patient experience. - Assist in maintaining accurate client records, documentation, and ensure confidentiality of client information. - Coordinate effectively with internal departments to ensure smooth client management and flow within the clinic. - Maintain a tidy, welcoming, and professional reception area. - Support in billing, invoicing, and financial transactions accurately and efficiently. - Proactively solicit client feedback and suggestions for continuous improvement in client experience. - Handle complaints gracefully, escalating complex issues promptly and appropriately. Qualifications & Experience: - 5+ years of relevant experience in hospitality, aviation, customer service, or front office roles preferred. - Previous experience as an air hostess or similar role in customer-focused industries highly desirable. - Excellent communication, interpersonal, and organizational skills. - Proficiency in English and local languages (written and verbal). - Familiarity with scheduling tools, CRM systems, or client management software preferred. - Professional demeanor, enthusiastic attitude, and customer-centric mindset. Personal Attributes: - Warm, welcoming personality with a positive attitude. - High emotional intelligence, empathy, and ability to build rapport quickly. - Strong problem-solving skills with an ability to handle stressful situations calmly. - Detail-oriented, proactive, and self-motivated. Why Join ALIV: - Opportunity to join an innovative and fast-growing wellness brand. - Work in a positive, supportive, and growth-oriented environment. - Competitive salary and opportunities for professional development.



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