QC Analyst – Customer Support

4 weeks ago


Delhi, India Highbrow Technology Inc Full time

Hiring Now: QC Analyst – Customer Support (Voice Quality Monitoring) Location: Anywhere in India Shift: 8 hours in any shift Experience: 1 - 2 Years Mode: Remote We are looking for an experienced QC Analyst (Quality Checker) to join our Customer Support project. This role involves reviewing call recordings, evaluating communication standards, and ensuring high-quality customer interactions. Skills & Experience We’re Looking For, Experience in Quality Checking / Quality Monitoring in a BPO or Customer Support voice process Strong ability to understand multiple global accents (Indian, APAC) Excellent listening skills and analytical mindset Strong written English skills for reports, comments, and documentation Ability to evaluate soft skills (tone, empathy, politeness, call flow) Comfortable working with targets, KPIs, and SLAs High attention to detail and accuracy



  • Delhi, India Highbrow Technology Inc Full time

    Hiring Now: QC Analyst – Customer Support (Voice Quality Monitoring)Location: Anywhere in IndiaShift: 8 hours in any shiftExperience: 1 - 2 YearsMode: RemoteWe are looking for an experiencedQC Analyst (Quality Checker)to join our Customer Support project.This role involves reviewing call recordings, evaluating communication standards, and ensuring...


  • New Delhi, India Highbrow Technology Inc Full time

    Hiring Now: QC Analyst – Customer Support (Voice Quality Monitoring)Location: Anywhere in India Shift: 8 hours in any shift Experience: 1 - 2 Years Mode: Remote We are looking for an experiencedQC Analyst (Quality Checker)to join our Customer Support project. This role involves reviewing call recordings, evaluating communication standards, and ensuring...


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