▷ (Urgent) Tier 2 Support Engineer
6 days ago
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries. Papaya Global is looking for a highly skilled Tier 2 Support Engineer to elevate our technical support team in India. This role is crucial in strengthening the team’s technical expertise, ensuring high-quality customer service, and acting as a bridge between support, R&D, and product teams. As a Tier 2 Support Engineer, you will mentor team members, handle complex technical investigations, and collaborate cross-functionally to improve processes and best practices. If you’re an experienced SaaS professional with deep technical knowledge and leadership abilities, this role is for you You will: - Serve as the technical expert for the support teams. - Provide mentorship, training, and knowledge-sharing sessions to enhance team capabilities. - Lead complex technical investigations and guide team members on troubleshooting best practices. - Handle escalated, high-complexity technical cases, ensuring quick and effective resolution. - Work closely with customers to debug and resolve critical platform issues. - Develop and maintain knowledge base (KB) articles to enhance self-service support. - Act as the main liaison between Support, R&D, and Product teams to troubleshoot and resolve technical issues. - Advocate for customer needs by identifying recurring issues and driving resolutions. - Guide internal teams on best support practices to improve - Investigate system logs, database queries, and API communications to diagnose issues. - Utilize tools like Salesforce, Coralogix, AWS, Slack, GitHub, and Databases for technical analysis. - Contribute to process improvements and automation initiatives as the role evolves. Requirements: - 5+ years of experience in global SaaS technical support (must-have). - Strong proficiency in SQL, API troubleshooting, and web debugging. - Experience analyzing logs and understanding service-to-service communications in a cloud-based environment. - Prior experience mentoring or leading technical teams is a big plus. - Strong ability to communicate complex technical concepts to different stakeholders. - Experience working cross-functionally with R&D and Product teams. - Ability to work in a hybrid model (India-based). - Passion for customer success and technical problem-solving.
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Tier 2 Support Engineer
7 days ago
Bengaluru, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160...
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Tier 2 Support Engineer
7 days ago
Bengaluru, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries....
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Tier 2 Support Engineer
4 days ago
Bengaluru, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160...
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Tier 2 Support Engineer
7 days ago
Bengaluru, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries....
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Tier 2 Support Engineer
7 days ago
Bengaluru, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries....
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Tier 2 Support Engineer
6 days ago
Bengaluru, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries....
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Tier 2 Support Engineer
6 days ago
Bengaluru, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160...
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Tier 2 Support Engineer
3 days ago
Bengaluru, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160...
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Tier 2 Support Engineer
7 days ago
Bengaluru, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries....
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Tier 1 Support Engineer
4 weeks ago
Bengaluru, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background) Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
