Urgent Search) Itsm Consultant

3 weeks ago


India CIEL HR Full time

Detailed JD IT Service Performance ITSP Consultant Strong IT Service Management ITSM knowledge Ability to represent a story of the KPIs that contribute to IT Resilience Represent the data and insights in a meaningful executive summary Support IT Service Performance Monthly Review Partner with IT functional teams to collate data content and build the storyline for the right decisions actions from IT Leadership Team ITLT Collaborate with IT functional teams to identify the operational topics to bring to ITSP reviews Understand the proposed topic and challenge the IT functional teams on the data content and expected support from ITLT Partner with ITSP process owners to bring the relevant data content for the chosen topic from IT functional teams Bring ideas to represent the data content visually for the senior audience consumption Participate in internal reviews with Client Director and VP on final content and revise based on feedback Drive IT Service Performance Initiatives Work closely with Client ITSP lead manager on planning and landing ITSP initiatives Initiatives could be around resilience improvements IT Service Management Service Delivery processes or IT Service Performance Culture Bring industry views and outside in on IT Service Performance management Culture and suggest client for adoption Skills Capabilities Needed Very good in preparing presentations PPT skills for a senior executive audience Very good in storytelling articulation problem-solving techniques Very good in communication collaboration and interpersonal skills Able to manage time well and deliver quality content for internal reviews and final sessions Appreciation of IT Service Performance Management Processes Service Delivery ITIL Service Value Chain Good understanding of Power BI Reporting Technology Quick learning on BER Business Excellence Reporting tool used for metric management



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