Team Lead

3 days ago

Bangalore Karnataka, India Hireginie Talent Cloud Full time

About the Client Our client is a fast-growing comfort-tech brand transforming India s sleep and comfort experience with its patented SmartGRID technology With a strong digital presence and rapidly expanding offline stores the company offers premium mattresses recliners ergonomic chairs and sleep accessories aimed at elevating comfort and posture for modern consumers - Location Bangalore Silk Board HSR Layout - Experience 3-7 years in telesales outbound calling with minimum 1-2 years of team-leading experience managing 15-20 telecallers- Qualification Graduate in any disciplineAbout the Role This is a frontline sales leadership role responsible for managing a high-performing team of Telecallers who handle digital leads The Team Leader will drive productivity ensure quality customer interactions and maximize store walk-ins and conversions through disciplined monitoring coaching and performance management You ll ensure the team meets daily weekly monthly targets while maintaining strong coordination between the digital sales desk and retail stores Key Responsibilities - Team Management Performance- Lead supervise and motivate a team of 15-20 Telecallers handling digital outbound sales calls - Drive daily targets - Minimum 140 connected calls per agent - 2hrs 45 mins effective talk time- Store walk-ins and revenue conversions- Track team productivity through dashboards and CRM reports conduct daily huddles and performance reviews - Coach team members on communication sales pitch objection handling and follow-up strategy Sales Operations- Ensure consistent calling on fresh leads and follow-ups to generate walk-ins - Monitor the team s adherence to calling scripts lead hygiene and CRM updation - Optimize lead allocation reduce lead leakage and ensure timely follow-ups - Work closely with store teams for appointment confirmations customer updates and conversion tracking Quality Compliance- Conduct regular quality audits of calls to maintain service standards - Provide continuous feedback to improve pitch tone and conversion efficiency - Ensure team compliance with process documentation and reporting guidelines Reporting Analysis- Prepare accurate daily weekly reports on call metrics lead status walk-ins and sales outcomes - Analyse call performance trends and implement action plans for underperforming team members Requirements- Mandatory Prior experience managing 15-20 telecallers in an outbound sales or call-centre environment - Strong understanding of digital leads telesales funnels and walk-in generation models - Excellent communication motivation and people-management skills - Proficiency in English at least one South Indian language Kannada Telugu Tamil Malayalam - Comfortable working with high call-volume operations and aggressive sales targets - Experience in retail telesales or lifestyle products preferred ref updazz com

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