Carnival Corporation UPDIIn-09-AMS

Job Description Responsibilities: - 1E Tachyon Platform Management: Running and maintaining 1E Tachyon Platform Backend Infrastructure (On-Prem / SaaS). - Digital Employee Experience (DEX) Improvement: Responsible for improving Digital Employee Experience (DEX). - Communication & Recommendations: Communicate findings and recommendations clearly to internal stakeholders and clients. - Project Support: Support project planning, scoping, and execution with a focus on quality and efficiency. - Custom Instruction Development: Develop custom instructions for workplace experience and Selfheal capabilities for devices. - Guaranteed State Rule Management: Create and deploy guaranteed state rules. - Device Monitoring & Troubleshooting: Monitor and troubleshoot device Stability and Experience. - Tachyon Health Monitoring: Monitor Tachyon agent and Server Health. - ITSM Integration: Connect ITSM with Tachyon. - Desktop Management Integration: Integrate with desktop management for OS Patching and Software Delivery. - Inventory Management: Manage inventory for endpoints. - Automation & Selfheal Collaboration: Collaborate with other team members to build, test, and release automation and selfheal capabilities. - Vendor Liaison: Work with 1E Vendor for any raised issues related to 1E Solutions and Platform. - Training & Technical Support: Train support staff and help with technical issues as necessary. - Client Engagement: Work with client organizations to identify and address business needs. - Reporting & Analytics: Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau). - Telemetry Data Analysis: Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities. - Accurate Reporting: Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations. - Presentation Creation: Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients. - Automation Opportunity Identification: Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities. - Cross-functional Collaboration: Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks. - Analytical Framework Development: Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives. - Data Quality & Security: Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards. - Mentorship & Best Practices: Mentor and guide junior analysts and contribute to best practices. - Cross-functional Initiatives: Lead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights. - End-to-End Analysis Project Ownership: Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact. - Best Practices & Prioritization: Responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving. - Module Output Monitoring: Responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers. Required Skills: - Proficiency in 1E Tachyon. - Working knowledge of Desktop Management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting. - Thorough knowledge of SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System. - Understanding of JSON, XML formats. - Ability to consume API. - Understanding of Windows server and client administration. - Good understanding of Group Policy, DNS and DHCP administration. - Proficiency in enterprise endpoint management solutions including modern management with Microsoft Intune/SCCM/VMWare WorkspaceOne. - Excellent problem solving/analytical skills. - Ability to work independently and as part of a team. - Must be able to multi-task, change direction, set priorities, and meet deadlines. Nice to have skills: - Proficiency with other 1E tools such as Nomad/Shopping/Nightwatchman. - Familiarity with Nexthink, SysTrack. - Problem-solving attitude. - Collaborative team spirit. - Good communication skills with the ability to represent in global meetings/forums/customers. - Good understanding of network infrastructure. - Knowledge of Cloud Technologies.