Customer Service Executive

1 day ago


Thane MH IN Grace Services Full time

WE ARE HIRING GRACE STAFFING SERVICES Location Thane Mumbai Client Hopper US-Based Travel App Position Customer Service Executive - Hotel Booking Support Shift US Shift Night Working Days 5 Days a Week 2 Rotational Offs About the Role Join our team supporting Hopper a leading travel booking platform As a Customer Service Executive you will handle customer inquiries related to hotel bookings assist with modifications cancellations and refunds and ensure an excellent service experience for every customer Key Responsibilities Handle customer queries and concerns related to hotel reservations Assist customers with booking modifications cancellations and refund requests Communicate with customers via phone email and chat in a professional manner Maintain accurate records of all customer interactions in the CRM system Collaborate with internal teams to resolve escalations and service issues Stay updated with Hopper s hotel booking policies and procedures Qualifications Education HSC or above Graduates preferred Experience Freshers and experienced candidates are welcome Skills Required Excellent communication skills in English verbal and written Strong problem-solving ability and attention to detail Customer-focused approach with a positive attitude Basic computer proficiency and ability to work in a US night shift Additional Details Shift US Shift Night Working Days 5 Days a Week 2 Rotational Offs Location Thane Mumbai Need Immediate Joiner s Only Interested candidates can share their updated CVs or apply directly Email Gracecareers02 gmail com Contact 91 73045 702024 Suraj Job Types Full-time Permanent Pay Up to 35 000 00 per month Benefits Health insurance Paid sick time Provident Fund Education Bachelor s Preferred Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Work Location In person



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