Issue Resolution Analyst

5 days ago


Chennai India Athenahealth Technology Private Limited Full time

Job Description Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking forIssue Resolution Analystto join ourCustomer Servicedivision.You will be resolving and addressing inquiries related to operational workflows within our products. The Team:Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross functionally to improve client experience. Job Responsibilities - Reviewing and resolve issues reported by our clients and internal stakeholders - Provide resolution that impacts processes across operations to optimize processes and prevent future issues - Adhere to SLAs and SLCs of the team - Contribute constructively to achieve business goals of the team Typical Qualifications - AnyBachelor's degreeispreferred - Minimum 2+ years of professional experience, US healthcare experience preferred -



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