Urgent Search Systems Engineer II

Job Description

Unlock Your Future with Nexaminds

At Nexaminds, we&aposre on a mission to redefine industries with AI. We&aposre passionate about the limitless potential of artificial intelligence to transform businesses, streamline processes, and drive growth.

Join us on our visionary journey. We&aposre leading the way in AI solutions, and we&aposre committed to innovation, collaboration, and ethical practices. Become a part of our team and shape the future powered by intelligent machines. If you&aposre driven by ambition, success, fun, and learning, Nexaminds is where you belong.

Summary/objective

The System Engineer II will maintain IT infrastructure, core operating software, application performance, storage, and connectivity between servers, switches, and routers. The main responsibilities are conducting server builds, configuring, optimizing, and fine-tuning operating systems, troubleshooting and resolving system hardware and networking issues as well as additional duties as assigned. This position is part of a motivated

team of professionals with focused responsibilities and broad opportunities for technology exposure. The position&aposs responsibilities require independent analyses, communication, and problem-solving. Work is performed with minimal supervision and pre-established guidelines.

Core Job Duties

- Assist in the continual monitoring of systems, environments, and networks via manual & automatic processes to ensure operational excellence & overall systems resiliency
- Maintain and support our server, virtualization, and Active Directory infrastructures.
- Support the voice and data network infrastructures.
- Responsible for monitoring and maintaining system security and for taking proper steps to prevent and detect security breaches.
- Troubleshoot system and network problems in a systematic manner to determine root cause and to continuously improve operational excellence.
- Provide expert-level servicing and support to complex systems, applications, and hosting environments in a tiered servicing model following ITIL processes & practices.
- Research new technical solutions.
- Communicate proactively and effectively system-related issues to management and the user community.
- Identify opportunities for better system performance and the elimination of recurring system problems.
- Determine system benchmarks and quality control standards for software and hardware installations.
- Assist with designing robust backup schedules and performing restorations.
- Provide technical leadership and guidance to the team, must be willing to develop the technical skills of

other team members whenever possible.

- On a rotating basis serve as the on-call system administrator responding to critical problems.

Experience

- Typically requires 5 years of related experience with a Bachelor&aposs degree; or 3 years and a Master&aposs degree; or equivalent work experience.
- Advanced experience with SaaS, IaaS, and cloud hosting a must (Azure, AWS, Google, etc.)
- Advanced experience in a Network and/or Security Operations Center (NOC / SOC)
- Advanced experience with ITSM and/or ITIL servicing methodologies
- Highly developed IT-based troubleshooting and problem-solving skills
- Certifications in MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure
- Ability to learn quickly and adapt to new technologies & processes
- Ability to communicate clearly & concisely with customers & teammates, providing exceptional

customer service

- Ability to calmly handle conflict during complex issues remediation under high-stress situations
- Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
- Ability to build consensus, facilitate working sessions, and negotiate solutions and alternatives.
- Demonstrated knowledge of concepts and basic operating principles of data communications and information systems hardware, software, PCs, and devices.
- Demonstrated knowledge and experience administering servers in domain environments including installing, troubleshooting, and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, and auditing event logs. MCTS or MCITP Certification is a plus.
- Demonstrated knowledge of VMware and vSphere Infrastructure
- Solid understanding of virtualization concepts and management tools

What you can expect from us

Here at Nexaminds, we&aposre not your typical workplace. We&aposre all about creating a friendly and trusting environment where you can thrive. Why does this matter Well, trust and openness lead to better quality, innovation, commitment to getting the job done, efficiency, and cost-effectiveness.

- Stock options
- Remote work options
- Flexible working hours
- Benefits above the law
- But it&aposs not just about the work; it&aposs about the people too. You&aposll be collaborating with some seriously awesome IT pros.
- You&aposll have access to mentorship and tons of opportunities to learn and level up.

Ready to embark on this journey with us If you&aposre feeling the excitement, go ahead and apply

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