Operations Engineer

16 hours ago


Dharwad, India Insight Global Full time

Job Description

The Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partner’s needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. Operating in a dynamic and high-energy setting, the GNAP team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values. A day in the life: You’ll support the Global Networks & Infrastructure team by ensuring the reliability of our physical security systems—access control, video surveillance, and related infrastructure—across retail, corporate, and distribution sites. As a key technical and network resource, you’ll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operations The role: • Support service/operational dJob Description

The Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partner’s needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. Operating in a dynamic and high-energy setting, the GNAP team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values.

A day in the life:

You’ll support the Global Networks & Infrastructure team by ensuring the reliability of our physical security systems—access control, video surveillance, and related infrastructure—across retail, corporate, and distribution sites. As a key technical and network resource, you’ll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operations

The role:

• Support service/operational delivery for Asset Protection, Access Control, and network-related infrastructure.

• Troubleshoot, diagnose, and resolve issues with on-premise network video recording devices and related connectivity concerns.

• Regularly check the status of video surveillance cameras, NVR devices, and associated network components to ensure they are online and functioning.

• Manage tickets in ServiceNow, providing timely updates and meeting SLAs and KPIs.

• Ensure smooth and efficient operations of video surveillance, access control, and supporting network systems.

• Collaborate with internal/external partners to support upcoming planned deployments, including network readiness assessments.

• Support queue management by identifying trends, opening Parent and/or Problem tickets, and escalating to the correct teams for quick resolution.

• Contribute to the improvement of processes, network reliability, and implementation of new technologies.

• Demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. This comes in all forms of communication: telephone, email, remote sessions, and in-person. All touch points to be documented in incidents.

• Build a positive working relationship with our retail team, 3rd party vendors, integrators, and cross-functional partners.

• Collaborate with vendors to resolve longstanding support tickets and proactively develop solutions for potential issues

• Participate as a technical project resource as and when required, including network-related initiatives.

• Participate in on-call rotation as required.elivery for Asset Protection, Access Control, and network-related infrastructure. • Troubleshoot, diagnose, and resolve issues with on-premise network video recording devices and related connectivity concerns. • Regularly check the status of video surveillance cameras, NVR devices, and associated network components to ensure they are online and functioning. • Manage tickets in ServiceNow, providing timely updates and meeting SLAs and KPIs. • Ensure smooth and efficient operations of video surveillance, access control, and supporting network systems. • Collaborate with internal/external partners to support upcoming planned deployments, including network readiness assessments. • Support queue management by identifying trends, opening Parent and/or Problem tickets, and escalating to the correct teams for quick resolution. • Contribute to the improvement of processes, network reliability, and implementation of new technologies. • Demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. This comes in all forms of communication: telephone, email, remote sessions, and in-person. All touch points to be documented in incidents. • Build a positive working relationship with our retail team, 3rd party vendors, integrators, and cross-functional partners. • Collaborate with vendors to resolve longstanding support tickets and proactively develop solutions for potential issues • Participate as a technical project resource as and when required, including network-related initiatives. • Participate in on-call rotation as required.

₹1,102.66 - ₹1,163.92 INR PER HOUR



  • Dharwad, India A Client of Freshersworld Full time

    Engineer/ Senior EngineerSkills & Experience3 years of experience in Java, and J2EE projects.Worked on Java, Angular 8, HTML, CSS, XML, Webservices, Spring, Spring Boot (MVC/JDBC/Security), HibernateKnowledge and ability to follow SDLC as well as Agile methodologiesExperience in standard operating procedures to perform pre and post-production support...


  • Dharwad, India A Client of Freshersworld Full time

    Software Engineer Responsibilities:We need help in solving hard engineering and computer science problems for a world-class eCommerce platform.Your main goals are to:Power Walmart inventory system, handling billions of events daily.Maximize on-site availability while minimizing reject rates due to lack of inventory.Give more insight to our marketing and...


  • Dharwad, India Sparkleminds,A Franchise & Business Consulting Compbangalore Full time

    About the Role: We are seeking an Assistant Franchise Business Strategy Consultant to work closely with our principal consultant in the franchise business consulting team. This role requires a strategic mindset, exceptional English communication skills, and a strong understanding of financial modelling and business strategy. The ideal candidate will assist...


  • Dharwad, Hubli, India TECHNYMON - Global Bearing Technologies Full time

    Job Description We are seeking an experienced and hands-on Development Engineer to drive new product development (NPD) and establish, optimize, and control manufacturing processes at our Dharwad, Karnataka plant. The role requires strong technical expertise in mechanical metalworking machinery, coating technologies, and reduction environment processes, with...


  • Dharwad, Karnataka, India Axiom Full time

    Job Title: Site Project Coordinator (On Contract of 1.5 Years Max.) Reporting To: Project Manager Reporting Under: None Location: Dharwad, Karnataka Working Hours: 9AM to 6PM (Depending on site requirement) Working Days: 6 Days Working (Monday to Saturday). Industry: EPC Electrical Contracting & Panel Manufacturing Key Responsibilities: - Understand...


  • Dharwad District, Karnataka, India Skytech Caps and closures Pvt Ltd Dharwad Full time

    **MAINTAINENCE TECHNICIAN MECHANICAL - JOB DESCRIPTION** - Assemble machine parts with all accuracy and verify with instrument and ensure function - Develop and Redesign mechanical component parts with all specified dimension and assemblies - Design and deliver a complete work package including CAD modelling, detailed GD&T drawings, tolerance analysis -...