Program Manager I, SEPO
4 days ago
Job Description Description The successful candidate will lead the day-to-day operations for SEPO in Sellers world and effectively manage performance with transparent metrics, data-driven decisions and industry leading management techniques. He/she will be responsible for managing and delivering Service Level Agreements (SLAs) for the aligned workflows. He/she should be an expert in project/program management who possesses the ability to work globally and cross-functionally with internal and external stakeholders. He/she should be adept at data analysis including querying, building and maintaining dashboards and using data to improve his/her space of operations. He/she should also be capable of identifying and prioritizing process and automation improvement opportunities. Responsibilities: . Monitor, manage, and control the production environment. . Monitor and react to Service level alerts by managing and performing recovery actions to ensure high level of service delivery at a global scale. Ensure all service level agreements (SLAs) or quality indicators (QIs) are met to provide consistent service to customers. . Work with Operational Management to design and agree service protection strategies, ensuring buy in and commitment at all levels allowing the Real Time team to support the customer Experience at all times. . Provide real-time escalation, recovery, and restore capabilities for any failure of service notify any major issues to Workforce, Capacity and Operations leaders ensuring the right people know of the incident at the right time. . Manages business activities such as root cause analysis, profile management, new marketplace and skill launches by working with Operation, Capacity, Scheduling, Program, Change Management and Contact Routing team. . Constantly review existing processes and research new ones for possible automation improvements or enhancements, designing and installing special project improvements or enhancements whenever necessary. . Works as SME, guide RTA and Analysts to drive daily performance call for business status, reports and metrics, reviewing them daily for trends and potential problems at a global level. . Communicates effectively with peer Workforce leads and Managers across the same functional areas worldwide to drive priorities. . Chair regular meeting with Operations Managers to review performance, forecast accuracy and productivity and to devise action plan as necessary for the current day/week. Identifying the reasons for failure of any SLA and Support Ops with OT requirements by ensuring a process is implemented and followed. . Manages business- and executive-level escalations, including reporting to senior-level leadership. . Scopes out the requirements for new metrics and tools. Basic Qualifications - 2+ years of program or project management experience Preferred Qualifications - Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Program Manager I, SEPO
4 days ago
Hyderabad, India Amazon Full timeJob Description Description The successful candidate will lead the day-to-day operations for SEPO in Sellers world and effectively manage performance with transparent metrics, data-driven decisions and industry leading management techniques. He/she will be responsible for managing and delivering Service Level Agreements (SLAs) for the aligned workflows....
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Event coordinator
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India Emeritus Full timeTitle: Delivery Coordinator Department: SEPO Delivery Reports to: Senior Delivery Specialist Location: Remote – India Type: Permanent – Full-time About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by...
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Event Coordinator
4 weeks ago
India Emeritus Full timeTitle: Delivery Coordinator Department: SEPO Delivery Reports to: Senior Delivery Specialist Location: Remote – India Type: Permanent – Full-time About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by...
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Program Delivery Coordinator
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India Emeritus Full timeTitle: Delivery Coordinator Department: SEPO Delivery Reports to: Senior Delivery Specialist Location: Remote – India Type: Permanent – Full-time About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by...
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India Industrial Graduate Program
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India the Program Full time ₹ 5,00,000 - ₹ 15,00,000 per yearHungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolutionOPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules,...
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Program Manager 1, FIAT SEPO
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Hyderabad, India Amazon Full timeJob Description Description as a Forecasting Analyst, you will develop and implement sophisticated volume forecasting models to predict future business demands. A key focus will be managing both baseline forecasts and new business initiatives, working closely with Marketing and Business teams to validate and incorporate new project volumes into the overall...
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Clinical Data Programmer I
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Associate Manager
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India I SSAFE Safety Full timeTWe’re Hiring! Sales Professionals Across India (Safety & PPE Industry)I SSAFE Safety Products – Build Your Growth, Not Someone Else’sAre you a confident, performance-driven sales professional who knows your true potential… but your company is not giving you the growth or credit you deserve?If yes — this message is meant for you.Why I SSAFE Is...
