Bartender

Company Description Join us at Accor where life pulses with passion As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5 600 hotels 10 000 restaurants and lifestyle destinations in 110 countries While each brand has its own personality where you will be able to truly find yourself they all share a common ambition to keep innovating and challenging the status-quo By joining us you will become a Heartist because hospitality is first and foremost a work of heart You will join a caring environment and a team where you can be all you are You will be in a supportive place to grow to fulfil yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet Hospitality is a work of heart Join us and become a Heartist Primary Responsibilities Outlet Operations Perform opening closing side duties as assigned and set all tables according to standards and procedures Deliver F B services in accordance to departmental standards and procedures Check on table setting cleanliness and side station preparation as per work station assigned prior to the start of operation Greet all patrons warmly upon arrival at the door and escort them to the table Ensure that all food beverage are served according to service standard Pick up and serve food and beverage orders Ensure that food and beverage are served promptly to the guests once they are ready such that they arrive at the patrons table at the correct temperature Ensure that all food beverage are serve according to LQA service standard Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue Cross sell other dining venue when outlet is full Remember individual guest s names and their preferences to extend a personalized service Apply necessary precautions with regards to the hotel food safety and hygiene standards HACCP Collect food and beverage supply requisition ensure that the stock collected is as per requisition Handle guests complaints and comments tactfully and efficiently Report any complaints incidents or other irregularities to management Supervise and assist in assigned work station s activities and oversee the operation of outlet in the absence of management Assist other Food Beverage outlets with their operations during peak times or when required Deliver and support outlet to achieve exceptional LQA Standards in the outlet Secondary Responsibilities Maintain complete knowledge of all food beverage services contents preparation methods outlets and hotel services features Be well versed in hotel fire life safety emergency procedures Attend all briefings meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Support other outlets or provide lateral service to other departments when requested Qualifications Knowledge and Experience Secondary High school education Additional certification s in Food Beverage will be an advantage Good reading writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Possess vibrant personality with high level positive energy Working knowledge of MS Excel Word PowerPoint