Urgent Technical Specialist

4 days ago


Bengaluru India NTT DATA, Inc. Full time

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Remote Technical Support Engineer (L3) is a seasoned engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key responsibilities:

- Maintains the support process and ensures that requests for support are handled according to the procedures.
- Identifies and resolves problems following agreed procedures.
- Carries out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Prioritizes and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents and follows up until incident is resolved.
- Provides service recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.
- Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
- Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
- Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
- Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
- Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
- Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
- Creation of knowledge articles in incident diagnosis/resolution and assist with updating as and when required.
- Upgrades skills and enhances knowledge on latest products and technologies and complete required Certification.

To thrive in this role, you need to have:

- Working knowledge of technical documentation.
- Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
- Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed etc.
- Customer service orientated and proactive thinker.
- Problem solver who is highly driven and self-organized.
- Great attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders.

Academic qualifications and certifications:

- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Professional level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
- Cisco Dev Net certification.

Required experience:

- Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Seasoned experience in technical support to clients.
- Seasoned experience in diagnosis and troubleshooting.
- Seasoned experience providing remote support in Networking technologies.
- Seasoned experience in relevant technology.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.



  • Mahesana, India Youtag Infotech Private Limited Full time

    Job Description We are looking for a highly accurate technical specialist to analyze and design network solutions. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. You should also manage security functions and oversee the configuring of computer...


  • Bengaluru, India Andor Tech Full time

    We're Hiring: Technical Documentation Specialist | Andor Tech | Bangalore (Bellandur) Andor Tech is looking for a Technical Documentation Specialist to be deployed to one of our esteemed clients. This is a 6-month project-based opportunity with the potential to work on cutting-edge documentation initiatives. Role Overview - Experience Required: 5–7...


  • Lucknow, India HCL Technologies Limited Full time

    Job Description Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry...

  • Technical Specialist

    14 hours ago


    Bengaluru, India NAVEX Full time

    Job Description We are looking for a new Technical Specialist to join our fun, close-knit team that's respectful of everyone and committed to your continued growth and success! As a Technical Specialist, you will be responsible for managing updates and changes to current customer solutions as a component of our implementation process. You will engage with...


  • India NASDAQ Full time

    Nasdaq Technology is looking for a passionate Technical Specialist with focus on technical skills to join the Client Delivery Success Center in Mumbai India If Innovation and effectiveness drive you forward this is the place for you Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to...

  • Medical Specialist

    2 weeks ago


    Bengaluru, Chennai, India Resolve Full time

    Job Description Urgent Hiring for OMAN Medical Specialists Client: Reputed Healthcare Group in Oman Consultant: Resolve ITech Corp Overseas Jobs Consultant (Approved by M.E.A, Govt. of India) Open Positions: Dermatologist Implantologist Orthopedician Ophthalmologist Paediatrician with Neonatology Fellowship Gastroenterologist Anaesthesia...


  • Bengaluru, Karnataka, India, Karnataka VE Quality Instrumentation Pvt. Ltd. Full time

    Company Description We suggest you enter details here. Role Description This is a full-time remote role for a Technical Sales Specialist. The Technical Sales Specialist will be responsible for identifying and developing new business opportunities, managing customer relationships, and providing technical support to clients. Daily tasks include conducting...


  • India Crystal Scientifics Full time

    Job Description Company Description Founded in 1994 by Mr. Bommidi Laxminarayana, Crystal Scientifics is a trusted name in laboratory and industrial supply solutions. Specializing in high-quality equipment, chemicals, consumables, and glassware, our products serve sectors including pharmaceutical R&D, testing laboratories, cement, mining, and various...


  • INDIA - BENGALURU - AUTOMOTIVE, IN Birlasoft Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Specialist-Data Engg Area(s) of responsibility Must have: SQL, Python, AWS Redshift, SQL Server, AWS Glue and Lambda, Any ETL Tool Good to have: Any reporting tool knowledge like PBI Experience LevelMid Level


  • Bengaluru, Karnataka, India HCL Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Job Description Technical specialist Job Summary Location: Bangalore Project role: Technical specialist Qualification: B.E Experience: 11-15 Years Skills: Manufacturing No. of positions: 1 Job description: To conceptualize, design and deliver product or sustenance delivery through the team as per defined scope and standards in a particular...