31/08/2025) Processor

4 days ago


Noida, Uttar Pradesh, India Wipro Full time

Role PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and or emails in a courteous manner Document all pertinent end user identification information including name department contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record track and document all queries received problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients where appropriate with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account client Undertake product trainings to stay current with product features changes and updates Enroll in product specific and any other trainings per client requirements recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder InteractionStakeholder TypeStakeholder IdentificationPurpose of InteractionInternalTeam LeadersPerformance reviewHRHiring and employee engagement and retentionTraining TeamCapability developmentTechnical LeadTraining issue escalation resolutionExternalClientQuery ResolutionDisplayLists the competencies required to perform this role effectively Functional Competencies Skill Process Knowledge - Knowledge of assigned process tools and systems - Foundation to Competent Competency LevelsFoundationKnowledgeable about the competency requirements Demonstrates in parts frequently with minimal support and guidance CompetentConsistently demonstrates the full range of the competency without guidance Extends the competency to difficult and unknown situations as well ExpertApplies the competency in all situations and is serves as a guide to others as well MasterCoaches others and builds organizational capability in the competency area Serves as a key resource for that competency and is recognized within the entire organization Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client Internal Centricity Effective Communication DeliverNo Performance ParameterMeasure1 ProcessNo of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback2 Self- ManagementProductivity efficiency absenteeism Training Hours No of technical training completedHealth and Welfare HW


  • 31/08/2025 Net Lead

    2 days ago


    Noida, Uttar Pradesh, India One75MB HRM Pvt Ltd Full time

    One75MB HRM is a company that specializes in providing human resources services to businesses One of the primary services they offer is recruitment which involves assisting companies in finding and selecting qualified candidates for their open positions This can be a timeconsuming and costly process for businesses to handle on their own so outsourcing...


  • Greater Noida, Uttar Pradesh, India LG Electronics Ind. Pvt. Ltd Full time

    Identify prospective clients with prospecting cold calling and networking strategies Sustain strong relations with existing clients to ensure their long-term satisfaction and retention Collaborate with various departments to create and implement sales strategies and meet sales targets Prepare sales presentations and showcase the benefits of...


  • Greater Noida, Uttar Pradesh, India Dhraa Group of Companies Full time

    We are seeking a dynamic and experienced Public Relations Specialist to join our team in Greater Noida The ideal candidate will have a proven track record in public relations with the ability to navigate diverse client interactions seamlessly This role requires a polished communicator who can adapt their approach to suit various clientele while...

  • Hostel Warden

    3 weeks ago


    Greater Noida, Uttar Pradesh, India Delhi World Public School, NH-91 VGI Campus, Bairangpur, NaiBasti, Dadri. Full time

    We at DWPS are looking for the Hostel Warden male Experience- Min 1-5 Years Location - Dadri Greater Noida Education - Min Graduation Interested candidates can share their resumes on info dwpsvgi ac in Job Types Full-time Permanent Fresher Pay From 30 000 00 per month Work Location In person Application Deadline 25 08 2025

  • Udb Dba

    3 weeks ago


    Noida, Uttar Pradesh, India Randstad Full time

    job detailsJD UDB MQ DBA DB2 Linux Unix Windows Admin1 Database Physical design - Designing the storage and bufferpool allocations for various objects such as - Storage groups Databases Tablespaces Containers Indexes etc 2 Creation of database objects - Creating Databases tablespaces containers tables indexes stored procedures views ...

  • Maths Faculty

    3 weeks ago


    Greater Noida, Uttar Pradesh, India Vidyamandir Classes Panipat Refinery Full time

    Employment Type Full time Working Hours Day Shift 2 PM - 8 PM We are seeking a dedicated Maths Faculty for JEE Mains and Foundation level to join our team The ideal candidate will be responsible for teaching competitive level mathematics to students of Classes 9 to 12 preparing them for various competitive exams such as NTSE Olympiads and...


  • Greater Noida, Uttar Pradesh, India Dhraa Group of Companies Full time

    Dhraa Group of Companies is seeking a motivated and creative SEO and Social Media Manager to join our dynamic team The ideal candidate will have a strong background in search engine optimization social media management and content creation This role involves developing and executing strategies to enhance our online presence drive traffic and engage our...


  • Noida, Uttar Pradesh, India S&P Global Full time

    About the Role Grade Level for internal use 07 The Operations Analysts duties include Configure PEVals to meet the specific requirements of new clients ensuring timely delivery of configured systems according to the onboarding schedule Provide comprehensive training to clients on system usage Address user inquiries and provide timely updates...

  • MEP Design Head

    4 weeks ago


    Noida, Uttar Pradesh, India Super Management Consultants Full time

    Job Description- Lead and manage the MEP (Mechanical, Electrical, Plumbing) design team for large infrastructure projects, including airports, metros, tunnels, and utilities- Develop holistic and integrated MEP design strategies for comprehensive infrastructure projects- Oversee design and implementation of MEP systems, including:- HVAC (Heating,...


  • Noida, Uttar Pradesh, India Fujitsu Full time

    Job DescriptionJob Overview:We are seeking a skilled and experienced EDI IBM Sterling Specialist to manage and support the integration of EDI solutions. This role involves the implementation, configuration, maintenance, and troubleshooting of IBM Sterling B2B integration solutions. The ideal candidate will have expertise in EDI systems, along with hands-on...