▷ [24/10/2025] Salesforce Architect - Service Cloud/Contact Center

1 day ago

Mumbai, India Vayuz Technologies Full time

Job Description Salesforce Solution Design and Implementation - Design and implement best-in-class Salesforce Service Cloud and Contact Center solutions - Optimize agent and customer journeys using Salesforce features such as Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Unified Knowledge, and Einstein/Gen AI - Ensure seamless, omnichannel customer and agent experiences Leadership and Team Management - Lead and mentor a team of Salesforce practitioners - Enforce adherence to Salesforce best practices across delivery - Guide junior team members in technical and functional solutioning Pre-Sales and Client Engagement - Participate in pre-sales meetings and provide strategic input in sales opportunities - Lead solution workshops and gather business requirements - Prepare proposals, estimates, and present tailored Salesforce solutions to clients Project Delivery and Execution - Oversee design, build, and run phases of Salesforce projects - Validate project resources based on technical and functional requirements - Lead demos, UAT, and architecture assessments with clients - Manage configurations, customizations, user setup, and data mapping - Integrate Salesforce with other enterprise systems using APIs and middleware - Leverage Einstein and Gen AI capabilities for intelligent automation Industry Expertise - Apply industry-specific knowledge to design tailored Salesforce solutions - Ensure solutions align with industry compliance and regulatory requirements - Stay informed on Salesforce Industry Cloud developments Innovation and Continuous Improvement - Monitor Salesforce updates and releases to suggest enhancements - Drive innovation by designing creative, AI-driven, and scalable solutions - Train end-users, clients, and project teams on implemented functionalities Documentation and Knowledge Transfer - Develop and maintain comprehensive documentation of solution designs and implementations - Ensure knowledge transfer through clear documentation and client training Qualifications: Experience - 7+ years of hands-on Salesforce experience with multiple full lifecycle implementations - 10+ years of experience in enterprise software applications - Proven expertise in Salesforce Service Cloud with strong contact center implementation experience - Industry experience in sectors such as finance, healthcare, retail, or technology - Familiarity with Salesforce Einstein, AI-driven insights, and automation Education - Bachelor's degree in Computer Science, Information Technology, or a related field

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