Urgent: Executives

3 weeks ago


Gurugram India EXL IT service management Full time

Job Description

Position: Customer Service Executive

Experience: 2-3 Years in Corporate Travel / Business Travel Support (Email & Voice)

Job Summary:

We are looking for an experienced Customer Service Executive to manage inbound and outbound calls and emails related to corporate business travel. The ideal candidate will have 2-3 years of experience in a similar profile, ensuring seamless travel support for corporate clients, resolving queries, and coordinating with travel partners.

Key Responsibilities:

- Handle calls and emails from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance.
- Provide travel solutions based on company policies, cost-effectiveness, and traveler preferences.
- Manage itinerary changes, cancellations, refunds, and rebookings as per client requests.
- Coordinate with airlines, hotels, and travel vendors to ensure smooth travel experiences.
- Address and resolve travel-related issues such as missed flights, booking errors, or emergency travel needs.
- Maintain and update customer travel profiles and ensure compliance with corporate travel policies.
- Work with internal teams to provide customized travel solutions for high-value clients.
- Ensure timely follow-ups and maintain a high level of customer satisfaction.
- Stay updated with industry trends, airline policies, and travel regulations.



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