(High Salary) Outage Handling Specialist

We help the world run betterAt SAP we enable you to bring out your best Our company culture is focused on collaboration and a shared passion to help the world run better How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from Locations Bangalore Pune GurugramWhat you ll do Resolving incidents including major incidents production and non-production systems and analysis of the problem to find a permanent fix Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support Ready to work in shifts and weekends No night shift Presentation to senior management on incident trend analysis and action plan Planning setup implementation and operation of SAP technologies achieving ambitious SLAs Proper documentation definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information knowledge to the team Coordination of international teams in global projects crisis handling de-escalation initiatives Driving war rooms for critical escalations The expectation is that the role does not only concentrate on Basis application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster What you bring- 3-7 years of work experience working knowledge in Basis NetWeaver Business Objects Business Objects Data Services etc SAP NetWeaver Certified Technology Consultant ITIL Foundation certified Project member in an international environment and able to work effectively in international and virtual teams Capable in technical documentation and creation of knowledge-based assets KBAs Customer centric Continuous learner and faster adopter of new technology process Analytical and solution-oriented thinker Expert grade communicator with good networking skills Willing to work during APJ EMEA working hours Work experience in dealing with customer incidents Working knowledge in UNIX Linux environment HANA DB Sybase ASE DB2 databases Good Knowledge of Network and Storage Basic Intermediate knowledge in one or more of the following products Content Server Convergent Charging MDM GK Software OpenText SAP Cloud Connector TOMCAT IIS IDM SCM Optimizer SAP Mobile Platform TREX Business Connector Exposure to ITIL framework Experience of safeguarding Customer relationship BE B Tech MCA from a well reputed institute Meet the TeamAs part of Enterprise Cloud Services ECS ECS Delivery formerly HANA Enterprise Cloud Delivery is responsible for running customer landscapes around the globe in a 24x7 operations model We operate a variety of important and business critical SAP systems and applications embedded in an international delivery approach We are responsible for building and operating the external customer systems for HEC Within ECS Delivery Technical Operations Incident Management is a service area with focus on improving customer experience with HANA Enterprise Cloud and ensuring at least 99 99 availability faster turn-around time best-in-class quality with ambitious SLAs For the Delivery Center in Bengaluru India we are looking for an IT Technology Sr Consultant as Basis application support expert with a strong technical background for supporting incident management in the Managed Cloud Delivery environment Driving continuous improvement is our focus to increase operation availability and efficiency SAPInternalT2 SAPECSCareersxe2x80x8bBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusionSAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better and more equitable world SAP is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the Specific conditions may apply for roles in Vocational Training EOE AA M F Vet Disability Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability Successful candidates might be required to undergo a background verification with an external vendor Requisition ID 403280 Work Area Information Technology Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 403280Posted Date Mar 19 2025Work Area Information TechnologyCareer Status ProfessionalEmployment Type Regular Full TimeExpected Travel 0 - 10 Location Bangalore IN 560066Job alert