▷ Immediate Start Faciltiy Executive

Job Description Job Title Faciltiy Executive - Technical Job Description Summary Job Description To achieve the timely and efficient delivery of C&W - PMSI to Teleperformance Ltd , in support of their business needs in accordance with the service levels and Key Performance Indicators. - SPOC for TELEPERFROMANCE on behalf of Cushman Wakefield. - Recommend and support C&W Ops Head for Site's Critical Operations and deliverables . - Deliver high quality, prompt and courteous Services in support of customers business needs. To liaise with client regarding matters on delegated levels of authority. Facilities Operation - Manage/Supervise and monitor the functions of Teleperformance facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by Teleperformance SPOC under purview of Contract. - Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff. - Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA. - Supervise in coordination with Teleperformance Infra team on closures of SNAGs on weekly basis. - Support Transition team in seamless HOTO of the Facility - Advise on additional purchase upon request and approval from Teleperformance SPOC . - Initiate Daily, Weekly and Monthly Meetings with Teleperformance SPOC and take follow ups on the Minutes of the Meetings till closures. Systems & Procedures - Adapting C&W processes and systems to meet local requirements and agreeing with Teleperformance SPOC . - Implementing C&W processes and systems. - Training staff on processes and systems.. Vendor Management - To liaise with contractors, collect quotations and prepare quotation analysis. - To make recommendations for approval. Manage Vendors registered with Teleperformance and submit report on the transactions with them to Teleperformance SPOC - Follow up on service level and report to the client. - To keep and revise the existing contracts with different vendors - To liaise with vendors on contract renewal - To compare, evaluate and recommend vendors - Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month. Purchasing - Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure. - To monitor delivery from approved supplier and ensure they follow the SLAs. - Cost Analysis report to be submitted with optimization on pilferages . Monthly Accounting - Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with Teleperformance policy and procedures. - To ensure that the FM team follow the process and Trackers support TELEPERFROMANCESPOC in meeting timelines as per Teleperformance policy - To control expenses according to the approved budget and report any ad hoc/non-predictable expenses item Teleperformance SPOC Inter-Departmental Liaison - Creating a Forum for Feedback from Teleperformance Employees stationed at Teleperformance and ensure that feedback is taken regular intervals and use it to improve the service delivery standards. Engineering Management - Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to Teleperformance SPOC with suitable Plan of Action - Adherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines. - Review reports on engineering systems operation and maintenance . - Preparation and execution of 52 weeks PPM schedule for all critical and non- critical equipment's within set SLA which includes all Electrical, D.G, HVAC, BMS and safety-security systems. INCO: Cushman & Wakefield'